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- Tasks: Support customers involved in road traffic accidents and provide top-notch service.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Enjoy a competitive salary, growth opportunities, and a vibrant office in Leicester.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Training provided in a supportive environment to kickstart your career.
The predicted salary is between 25150 - 25500 £ per year.
Customer Advisor Motor Claims (Repair) Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 09:00 – 17:30. Training: The main training period runs for the first 4 weeks and takes place face to face in the office. Salary: The role offers a starting salary of £25,150 . Upon successful completion of your training (typically 8 weeks), this will increase to £25,500 . From there, we\’re committed to supporting your growth- with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler, which comes with a salary of £30,000 . Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station. At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Your role: You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communica…
Customer Advisor Motor Claims (Repair) employer: Hastings Direct Careers
Contact Detail:
Hastings Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Motor Claims (Repair)
✨Tip Number 1
Familiarise yourself with the motor claims process and common customer concerns. Understanding the ins and outs of how claims are handled will help you engage confidently during interviews.
✨Tip Number 2
Practice your communication skills, as this role requires clear and empathetic interaction with customers. Role-playing scenarios with friends or family can help you prepare for real-life situations you'll face on the job.
✨Tip Number 3
Research Hastings Direct and their values. Being able to articulate why you want to work for us and how you align with our mission will make a strong impression during your interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Customer Advisor Motor Claims (Repair)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Advisor Motor Claims (Repair) position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service or claims handling. Use bullet points for clarity and include specific achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills can contribute to Hastings Direct's ambition of being the best digital insurance provider.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Hastings Direct Careers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Advisor in Motor Claims. Familiarise yourself with the claims process and the types of support customers may need after a road traffic accident.
✨Showcase Your Communication Skills
As this role involves speaking to customers daily, demonstrate your communication skills during the interview. Practice active listening and be prepared to explain how you would handle difficult customer interactions.
✨Research Hastings Direct
Learn about Hastings Direct's mission to be the best digital insurance provider in the UK. Understanding their values and goals will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company culture and work environment are a good fit for you.
