Social network you want to login/join with:
Our Client Relations Managers are fundamental to the
successful marketing of the service. They are the first point of call for all
our new customers and their families. As our Client Relations Manager,
you will be responsible for the marketing of the home, managing the end to end
enquiries and developing successful relationships with our customers, and also
important local area contacts, as key aspect of the role will be to lead on
local networking and developing relationships that create community involvement
that will benefit our residents.
We
offersome excellent rewards & benefits including:
- We offer
all team members 1 freemeal per shift. - Increased
Annual Leave entitlement. Team members who work with us for 3 years or
more, get extra annual leave. - Cycle to
Work scheme – Why not save money on commuting costs and improve your
health at the same time. - Milestone
Birthdays - get anEXTRAday off to celebratethat
special birthday. - Company
sickpay which is over and above the statutory entitlement.
(subjectto length of service) - Refer a
FriendScheme for successfulreferrals- for all
permanentroles within Oakland Care (T&C\'s apply). - Recognition
and staff appreciation initiatives.
Location: Hastings Court, 314 The Ridge, Hastings TN34 2RA
Hours: 40 hours per week
Contract: Full-time, Permanent
Shift: Days
“Working within the care sector is a very rewarding career.”
Your key responsibilities will include:
- Build positive relationships by regular communication with
residents, relatives and external stakeholders. - Overall responsibility to meet the occupancy as agreed in
the budget, focusing on the private sector. - Effectively follow through each enquiry from initial contact
though to the final decision. - Maintain data for all enquiries keeping the Home Manager
briefed on occupancy and average weekly fee. - Support the Move in Process, ensuring that the resident and
their families experience is positive. - Ensure that all required moving in documentation and
finances are completed prior to admission. - Be instrumental in the development of the home marketing
plan. - Overall responsibility for organising networking activities
to ‘show case’ the home. - Work with the management team to ensure local PR
opportunities, this involves organising events within the home as well as
liaising with the Lifestyles team to showcase activities. - Organise events for prospective customers designed to
provide a positive ‘taster’ of the lifestyle opportunities at the home. - Support, develop and coach team members to demonstrate a
positive culture within the home. - Lead on sales training and initiatives to maximise
occupancy. - Liaise with members of the team to ensure the home presents
well at all times. - What skills and attributes we are looking for?
The successful candidate will have excellent written and
verbal communication skills and experience of working in a fast-paced sales
environment. Previous experience of working in a care sector would be an
advantage.
Experience, knowledge and skills:
- Minimum of two years Sales Marketing experience.
- Proven track record in Customer Relations.
- Sales experience in the healthcare sector – would be
advantageous. - Strong leadership and management skills.
- Excellent written, non-verbal and verbal communication
skills. - Knowledge of care homes (desirable).
- Knowledge of and competence in Microsoft Office applications
and Windows based operating environments – Excel, PowerPoint, Word, Outlook,
Explorer (plus other sales/marketing IT tools).
Personal attributes:
- Excellent Presentation & Professional Attitude.
- Flexible approach to working hours.
- Ability to promote a professional image for the company at
all times. - Ability to travel to other homes for training / support.
- Self-motivator.
- Reliable and punctual.
- Confidential and Diplomatic.
“Our mission” is to provide exceptional homes for people to
live, love and be loved where everyone is part of our Family
- Family
- Integrity
- Respect
- Exceptional
- Sustainable
Apply now
If you’re ready to start your journey and make a difference,
then don’t delay and apply today!
