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For Companies At a Glance
- Tasks: Deliver top-notch customer service across various channels and resolve public enquiries.
- Company: Join a supportive team in the Community Contact Centre.
- Benefits: Gain valuable experience while earning a qualification and receiving a competitive wage.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: No prior experience needed, just a passion for helping others.
- Other info: 12-month apprenticeship with flexible working hours and a commitment to inclusivity.
The predicted salary is between 800 - 1400 £ per month.
Work in the Community Contact Centre delivering excellent customer service to the public via face to face, phone, email or web, resolving enquiries on all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: Monday, Tuesday, Wednesday, Thursday – 8:30 – 5.00; Friday – 8:30 – 4:30
- Expected Duration: 12 Months
This employer is part of the Disability Confident scheme, committed to employing disabled people.
Customer Services Apprentice in Hastings employer: Hastings Borough Council
Contact Detail:
Hastings Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Apprentice in Hastings
✨Tip Number 1
Get to know the company and its services inside out. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about delivering excellent customer service.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to clearly express yourself is key in customer service roles. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills. Think of examples from your past experiences where you’ve resolved issues effectively. This will demonstrate your ability to handle enquiries on various council services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Apprentice in Hastings
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help others, whether it's face-to-face or over the phone.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your sentences are easy to read. This will help us understand your skills and experiences better.
Tailor Your Application: Make sure to customise your application for this role. Mention specific council services like Council Tax or Housing Benefits that interest you. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Hastings Borough Council
✨Know Your Stuff
Familiarise yourself with the council services you'll be dealing with, like Council Tax and Housing Benefits. Being able to discuss these topics confidently will show your potential employer that you're serious about the role.
✨Practice Makes Perfect
Run through common customer service scenarios with a friend or family member. Think about how you would handle enquiries face to face, over the phone, or via email. This will help you feel more prepared and less nervous during the actual interview.
✨Show Your People Skills
Customer service is all about communication. Be ready to share examples of how you've successfully resolved issues for others in the past. Highlight your ability to listen, empathise, and provide solutions.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with or what a typical day looks like. This shows your interest in the role and helps you determine if it's the right fit for you.
