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- Tasks: Deliver exceptional customer service across various channels and assist with council enquiries.
- Company: Local council in Hastings dedicated to serving the community.
- Benefits: Gain valuable experience, earn while you learn, and develop essential skills.
- Why this job: Make a real difference in your community while building your career.
- Qualifications: Enthusiasm for customer service and ability to thrive in dynamic environments.
- Other info: 12-month apprenticeship with opportunities for personal and professional growth.
The predicted salary is between 800 - 1400 £ per month.
A local council in Hastings is seeking a Customer Service Practitioner to work in the Community Contact Centre. The role involves delivering top-notch customer service via face-to-face, phone, email, or web, handling enquiries related to various council services like Housing Benefits and Environmental Health.
The position is an apprenticeship lasting 12 months, focusing on skill development while supporting a diverse community. Suitable candidates will thrive in dynamic environments, providing essential services to residents.
Customer Service Apprentice – Public Sector Contact Centre in Hastings employer: Hastings Borough Council
Contact Detail:
Hastings Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice – Public Sector Contact Centre in Hastings
✨Tip Number 1
Get to know the local council and its services inside out. Familiarise yourself with Housing Benefits and Environmental Health, so you can chat confidently about them during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the Community Contact Centre. This will help you feel more prepared and show off your skills when it counts.
✨Tip Number 3
Network with current or former apprentices in similar roles. They can share valuable insights and tips that could give you an edge in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about landing this apprenticeship.
We think you need these skills to ace Customer Service Apprentice – Public Sector Contact Centre in Hastings
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re excited about providing top-notch customer service. Share any experiences you have that highlight your enthusiasm for helping others, whether it’s through previous jobs, volunteering, or even personal anecdotes.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Practitioner. Highlight relevant skills and experiences that align with the job description, especially those related to handling enquiries and supporting a diverse community.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon, ensuring that your passion and qualifications shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hastings Borough Council
✨Know Your Stuff
Familiarise yourself with the local council's services, especially Housing Benefits and Environmental Health. Understanding these areas will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Service Apprentice, you'll be interacting with a diverse community. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past, whether in a job or volunteer setting.
✨Practice Common Scenarios
Think about typical situations you might face in a contact centre, like dealing with an upset customer or managing multiple enquiries at once. Practising your responses can help you stay calm and collected during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is right for you.
