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For Companies At a Glance
- Tasks: Coordinate schedules and manage customer queries in a dynamic team environment.
- Company: Join Haste Ltd, a leading emergency response company known for exceptional customer care.
- Benefits: Competitive pay, supportive team culture, and opportunities for personal growth.
- Other info: Friendly team atmosphere with a focus on customer satisfaction.
- Why this job: Make a real difference by helping people and solving problems every day.
- Qualifications: Positive attitude, good communication skills, and basic IT knowledge.
The predicted salary is between 16640 - 18720 £ per year.
Customer Care / Service Assistant
Location: Coalville
Contract: Permanent
Hours: (40hrs pw) Monday- Friday
Salary: £8.00 - £9.00 per hour (£16,640-£18,720)
The Company:
Haste Ltd has built a reputation as the emergency response and problem solving company, to the Utilities companies, backed up with exceptional Customer Care. Haste are contractors to the electricity distribution network operators (DNO’s) and on their behalf we deal with all kinds of Domestic and Commercial gas, plumbing and electrical issues.
The Role:
A vacancy has arisen to join our Scheduling team, who are at the heart of Haste’s operation. Our Scheduling team act as the conduit between our clients and customers, ensuring the efficient booking of appointments and addressing any issues arising from new or completed jobs. We are looking for an individual possessing a friendly, easy going manner with a desire to help people. Previous experience of scheduling and customer service is not essential but would be a definite advantage.
Requirements:
- A positive flexible attitude.
- Exceptional Customer Care skills.
- Good I.T. Skills.
- Self-motivated and able to work as team with others.
- Must be a good communicator with a good telephone manner.
- Must be computer literate, working in a small friendly team.
- You should be reliable, conscientious, and good humoured, working to deadlines.
General duties include:
- Ensure incoming queries (emails or letters) are dealt with.
- Ensure customer calls are recorded and dealt with correctly.
- Organise appointments with customers.
- Organise engineers' diaries to ensure most efficient operational cover.
- Assist engineers with prioritising jobs by order of urgency.
- Assist Field Management team in administration and organisation of workforce.
- Produce reports as required by Field Management Team.
If you have a desire to help others through a unique company providing an essential service, we want to hear from you!
Scheduling Coordinator in Coalville employer: Haste Limited
Contact Detail:
Haste Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator in Coalville
✨Tip Number 1
Get to know the company! Research Haste Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Haste team. Don’t miss out!
We think you need these skills to ace Scheduling Coordinator in Coalville
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and easy-going nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to tailor your application to the Scheduling Coordinator role. Highlight any relevant experience or skills that align with our customer care ethos and scheduling needs. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haste Limited
✨Know the Company Inside Out
Before your interview, take some time to research Haste Ltd. Understand their role in the utilities sector and their commitment to exceptional customer care. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Scheduling Coordinator, strong communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you successfully handled customer queries or resolved issues, highlighting your friendly and easy-going manner.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as scheduling conflicts or customer complaints. Think of scenarios where you’ve had to prioritise tasks or manage multiple requests, and be ready to discuss your thought process and the outcomes.
✨Emphasise Your Team Spirit
Haste Ltd values teamwork, so be sure to express your ability to work well with others. Share examples of how you've collaborated with colleagues in the past, and highlight your reliability and conscientiousness, which are essential traits for this role.