At a Glance
- Tasks: Guide patients through their care journey and support them on our innovative platform.
- Company: Join Added Health, a pioneering digital health startup focused on personalised care.
- Benefits: Competitive pay, potential equity, and a chance to shape the future of healthcare.
- Other info: Dynamic startup environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in patients' lives while working with experienced professionals.
- Qualifications: Clinical background with strong empathy and communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join Added Health: Redefining Personalised Healthcare. Modern healthcare is fragmented. At Hassean Health Ltd (branded as Added Health), we're building something better — a trusted, personalised health service that puts patients at the centre of their care. We're an early-stage digital health startup with a strong clinical team, ambitious goals, and the drive to get things done, properly.
The Role: We're looking for an experienced Care Navigator to join our premium, highly personalised digital health startup. This is a pivotal, patient-facing role that sits at the heart of our clinical and operational delivery. You'll be the first person our patients turn to — guiding them through their care, supporting them on our platform, and helping us build something we're all proud of. This isn't a back-office role. It requires clinical credibility, genuine warmth, and the kind of startup mindset that thrives when things are still being figured out.
What You'll Do:
- Be the face (and voice) of Added Health
- Patient Care
- Act as the first and primary point of contact for patients, delivering a warm, professional and empathetic experience at every interaction.
- Triage and coordinate patient queries, appointments and follow-ups, escalating clinical concerns appropriately to GPs and clinical leads.
- Research and signpost patients to services in their area as part of our white-glove care model.
- Maintain accurate, up-to-date patient records in line with clinical and regulatory standards.
- Operations
- Support the development and continuous improvement of operational workflows and standard operating procedures.
- Use our proprietary AI-enabled software platform for running the service; and provide feedback for improvements.
- Contribute to the smooth day-to-day running of the practice with strong organisational and prioritisation skills.
What We're Looking For:
- Essential Clinical background as a Nurse Practitioner, Allied Health Professional, or equivalent, with 5–10 years of hands-on experience.
- A genuine sense of patient empathy — able to make patients feel heard, supported and at ease, particularly in a digital-first care environment.
- Excellent interpersonal and communication skills — personable, professional and able to build trust quickly with patients and senior clinicians alike.
- Comfortable in a technology-enabled environment; able to quickly learn and become proficient in bespoke software platforms.
- Experience working within NHS and/or private or concierge healthcare settings.
- Clear understanding of patient confidentiality, CQC regulations and GDPR.
- Proven ability to manage administrative and operational tasks alongside clinical responsibilities.
- Startup mindset: adaptable, resilient and energised by ambiguity and growth.
- Based in or willing to travel to the Oxford area for team co-location.
Why Join Us? The opportunity to help shape the future of primary care working alongside highly experienced, senior clinical professionals. A team culture built on trust, quality and doing things properly. Competitive compensation commensurate with experience, including the potential for equity for long-term contribution.
If you're a clinically experienced professional who cares deeply about patients and wants to be part of building something meaningful, we'd love to hear from you.
Healthcare Navigator employer: Hassean Health Ltd.
At Added Health, we pride ourselves on being an exceptional employer that values innovation and patient-centric care. Our hybrid work model fosters a supportive and collaborative environment, allowing you to thrive both remotely and in-person in the Oxford area. With opportunities for professional growth alongside a dedicated clinical team, you'll play a crucial role in shaping the future of healthcare while enjoying competitive compensation and the potential for equity in our dynamic startup.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Navigator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about opportunities at Added Health. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Added Health's mission and values. Show us that you understand our vision of personalised healthcare and how your experience aligns with it. We love candidates who are genuinely passionate!
✨Tip Number 3
Practice your communication skills! As a Care Navigator, you'll need to connect with patients and colleagues alike. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Healthcare Navigator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Healthcare Navigator role. Highlight your clinical background and any relevant experience in patient care, as this will show us you understand what we're looking for.
Craft a Personal Covering Note:Your covering note is your chance to shine! Share why you're passionate about personalised healthcare and how your values align with Added Health. We want to see your personality come through, so don’t hold back!
Showcase Your Interpersonal Skills:In a patient-facing role like this, communication is key. Use your application to demonstrate your ability to build trust and rapport with patients. Share examples of how you've made patients feel supported in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Hassean Health Ltd.
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and the specifics of patient care. Understand the role of a Care Navigator and how it fits into Added Health's mission. Being able to discuss your experience in a way that aligns with their goals will show you're the right fit.
✨Show Your Empathy
Since this role is all about patient interaction, be prepared to demonstrate your empathetic approach. Think of examples from your past where you've made patients feel supported and heard. This will highlight your genuine warmth and ability to connect with people.
✨Get Tech-Savvy
Familiarise yourself with digital health tools and platforms, especially if you have experience with AI-enabled software. Be ready to discuss how you've used technology in your previous roles to enhance patient care or streamline operations.
✨Embrace the Startup Vibe
Added Health is looking for someone who thrives in a dynamic environment. Prepare to talk about times when you've adapted to change or tackled ambiguity. Show them that you're not just looking for a job, but are excited about being part of something innovative and impactful.
