At a Glance
- Tasks: Build strong customer relationships and manage custom print projects from start to finish.
- Company: Join a dynamic team at Hasmart, a leader in print and packaging solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on creativity and innovation.
- Why this job: Make an impact by delivering quality products and exceeding customer expectations.
- Qualifications: Experience in print sales or packaging, with strong interpersonal skills.
The predicted salary is between 36000 - 44000 £ per year.
Position Overview
The Customer Service Relations role is responsible for developing and maintaining strong customer relationships, generating new business opportunities, and managing custom print and packaging projects from initial customer enquiry through to final delivery.
The position requires a combination of sales, customer service, technical product knowledge, and project coordination to ensure that customer requirements are translated into accurate specifications, competitive quotations, quality finished products, and timely deliveries.
The successful candidate will act as the primary liaison between customers, internal departments, and external suppliers, ensuring customer satisfaction while contributing to Hasmart's sales growth, profitability, and service delivery standards.
- 1. Key Responsibilities
- 1.1 Sales and Business Development
- Actively generate New Business and build a database to gain and sustain new clientel.
- Cultivate existing client relationships to retain business and maximize sales opportunities.
- Conduct sales presentations as needed.
- Update Senior Management on new trends and evolving customer needs and expectations
- 1.2 Customer Engagement
- Present solutions and negotiate appropriately to close sales.
- Engage customers and analyse their needs to prepare accurate and comprehensive quotes and or proposals and provide competitive quotations for custom print/packaging projects.
- Advise clients on materials, finishes, MOQ's, Timelines, and structural design to meet their branding and budget needs.
- 1.3 Custom Project Management
- Translate design requirements into technical specifications for the further processing This includes overseeing sample production, proofing artwork, and managing project timelines.
- Monitor print quality, including colour accuracy and finish, to ensure the final product meets client expectations.
- Provide continuous tracking reports for each job and handle post-sale customer queries or technical issues.
- 1.4 Custom Print and Packaging Production
- Liaise between customers, internal departments and suppliers to maintain delivery efficiency, provide feedback and to track job progress.
- Review client artwork, set up files for printing, and prepare digital or physical prototypes (mock-ups).
- Monitor print quality and ensure compliance with design specifications.
- Resolve supplier challenges to maintain quality standards and meet deadlines.
- Advise and recommend appropriate materials (plastic, paper, board) and finishes for sustainable or specialized packaging to customers.
- 2. Requirements & Qualifications
- Proven experience (2-5+ years) in print sales, packaging sales, or technical print production.
- Solid understanding of printing processes (digital, flexographic), substrates, and packaging materials.
- Familiarity with Hasmart systems
- Excellent interpersonal skills for professional pitching, networking, and client consultations.
- Diploma/Degree in Packaging Technology, Graphic Design, or Sales/Marketing is advantageous.
- Ability to troubleshoot production blemish or material compatibility issues on the fly.
- 3. Key Competencies
- Must be results driven and passionate about exceeding sales targets.
- Able to create custom solutions for unique product packaging.
- Focused on accuracy in quotes and finished product quality.
- Capable of handling multiple jobs simultaneously under tight deadlines.
- Typical Working Conditions
- 4. Performance Focus
Performance will be assessed against agreed objectives, measurable key performance indicators (KPIs), customer service standards, and the quality and efficiency of project execution.
- 4.1 Sales and Business Development
- 4.2 Project and Production Management
- 4.3 Administration and Operational Efficiency
- 4.4 Professional Development and Continuous Improvement
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Customer Service Relations in Chelmsford employer: Hasmart
Hasmart is an attractive employer due to its commitment to employee development and a collaborative work environment. The company emphasizes customer satisfaction and quality in its services, providing employees with the chance to contribute meaningfully to projects. With a focus on sales growth and innovative solutions, Hasmart fosters a culture of continuous improvement and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Relations in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hasmart. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hasmart before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Relations in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hasmart:Your cover letter is your chance to shine! Tell us why you want to work at Hasmart specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hasmart!
How to prepare for a job interview at Hasmart
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
