Hotel Receptionist in Cleveland

The Haslem Group are seeking a friendly, professional, and customer-oriented individual to join our team at Haslem Hotel as a Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for every visitor. Your exceptional communication skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel.

Responsibilities:

• Guest Relations: Greet guests warmly and create a welcoming atmosphere upon their arrival. Check guests in and out efficiently, providing accurate information about room rates, amenities, and hotel policies. Address guest enquiries, requests, and concerns promptly and professionally, striving to exceed their expectations.
• Reservations and Bookings: Assist guests with room reservations, ensuring accuracy of information and availability. Manage online and phone reservations, making adjustments as needed to accommodate guest preferences.
• Front Desk Operations: Operate the hotel's front desk, managing guest arrivals, departures, and enquiries with a positive attitude. Handle cash and electronic transactions accurately, balancing the cash register at the end of each shift. Maintain a clean and organized front desk area, including the display of relevant brochures and promotional materials.
• Communication: Answer phone calls, emails, and other forms of communication promptly and professionally. Relay messages and information to guests and other hotel departments as necessary.
• Administrative Support: Assist with administrative tasks, including data entry, filing, and preparation of reports. Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
• Guest Services: Provide information to guests about local attractions, restaurants, transportation, and other services. Arrange for special services such as spa appointments, transportation, and reservations as requested.
• Problem Resolution: Handle guest complaints and issues effectively, finding appropriate solutions to ensure guest satisfaction. Escalate complex problems to the management team when necessary.

Qualifications:

• Proven experience in a customer service role, preferably within the hospitality industry.
• Strong communication skills, both verbal and written, in multiple languages if possible.
• Proficiency in using computer systems, including reservation software and Microsoft Office Suite.
• Excellent organisational skills and the ability to multitask efficiently.
• Professional appearance and demeanor, with a focus on creating a positive first impression.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary
• Opportunities for career advancement within a growing hospitality group.
• Employee discounts on hotel services and amenities.
• Training and development programs to enhance your skills and knowledge in the hospitality industry.
• Friendly and supportive work environment where teamwork and exceptional service are celebrated.

To apply email your CV to join our dedicated team and contribute to making each guest's stay an exceptional experience they'll cherish. Apply now to embark on a rewarding journey with our esteemed hotel.