At a Glance
- Tasks: Support customers with data queries and enhance their experience through technical assistance.
- Company: Join a dynamic Climate Intelligence team at Haskoning, known for its collaborative culture.
- Benefits: Flexible working models, career development opportunities, and a supportive environment.
- Other info: Diverse and inclusive workplace where everyone is valued and empowered.
- Why this job: Make a real impact by enhancing society with your expertise in a vibrant workplace.
- Qualifications: Experience in customer support or GIS/data roles; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a candidate to join our dynamic Climate Intelligence team, to provide ongoing support to our customers, building producing maps to support our response; providing a primary response to customers on the results of the data query, and; developing and managing a query/response log.
Compiling sample datasets or online/API system trials for any prospective customer and assisting with data tests on our extensive product range, covering different territories and datasets; liaising with customers regarding the technical details of sample datasets (formats, specifications, etc.) and data transition at the point of a new sale, and during update cycles; providing high-level technical support to customers; reviewing customer queries and concerns and seeking to improve the customer experience through ongoing customer satisfaction surveys.
What you bring:
- Ideally you will have experience in either a customer support or GIS/data role.
- Preferably proven work experience in a customer success or similar role (Technical/Customer Support, GIS analyst).
- Experience working with brand image and promoting value through customer experience.
- Ambition to develop ability to communicate and foster positive business relationships.
- (Basic) technical skills required, as they relate to the use of the product or service.
- Accountability and personal organisation are essential.
- A relevant degree and background in GIS, data management, data analysis, geography, environmental science beneficial.
What we offer you:
Ambitious. Exciting. Lively. Collaborative. Dynamic. That’s how our colleagues describe our company. Want to contribute to enhancing society with your expertise? Be part of an open network where you’re connected with the brightest and smartest people and technologies? Join us! You can look forward to growing your career in a dynamic workplace with development opportunities and support on your career path. We have flexible working models to ensure a balance of family and working life, including part-time options.
At Haskoning, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Our mission of 'Enhancing Society Together' drives us to create an environment that embraces everyone’s unique background, identity, and perspective. Regardless of your experience, background, age, gender, or other personal characteristics—you are welcome here. We believe that diversity makes us stronger and that an inclusive culture gives everyone the opportunity to grow and contribute.
Customer Support Specialist employer: Haskoning
At Haskoning, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture in the heart of Brighton. Our commitment to employee growth is reflected in our dynamic career development opportunities and flexible working models that promote a healthy work-life balance. Join us to be part of a collaborative team dedicated to enhancing society through innovative climate intelligence solutions, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the Climate Intelligence field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by practising common customer support scenarios. Think about how you'd handle tricky customer queries and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for GIS and data management! Bring examples of your work or projects to the table during interviews to demonstrate your expertise and enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are keen to join our dynamic team.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support or GIS/data roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Show Your Passion:Let us know why you're excited about joining our Climate Intelligence team! Share your enthusiasm for enhancing society through data and customer support. A genuine passion can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points shine through. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Haskoning
✨Know Your Stuff
Make sure you understand the basics of GIS and data management. Brush up on any technical skills mentioned in the job description, as you'll likely be asked about them. Familiarise yourself with the company's products and how they relate to customer support.
✨Showcase Your Customer Support Experience
Prepare examples from your past roles that highlight your experience in customer support or GIS/data roles. Think about specific situations where you improved customer satisfaction or resolved complex queries, as these will resonate well with the interviewers.
✨Communicate Clearly
Since the role involves liaising with customers about technical details, practice explaining complex concepts in simple terms. This will demonstrate your ability to communicate effectively and foster positive relationships, which is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
