At a Glance
- Tasks: Lead the Restaurant Team to deliver exceptional customer service and maximise profits.
- Company: Join Haskins Garden Centres, a family-owned, award-winning business.
- Benefits: Enjoy generous discounts, health plans, and up to 38 days holiday.
- Other info: Opportunities for personal development and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in high-volume catering management and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
We are recruiting a Front of House Manager on a full-time basis. This is a fixed-term, temporary position for a 12 month period. Pay Rate from £35,000 per annum.
Haskins Garden Centres is a family owned, award winning business, with 5 destination garden centres across the South of England, each with a large restaurant. We thrive on improving service and experience for our customers, that’s why our people are so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn and be part of a leading business, we want you in our team.
The role of Front of House Manager includes:
- Managing the Restaurant Team to maximise profit and minimise loss while offering excellent customer service through effective product display and presentation to meet company sales targets and objectives.
- Assisting the Restaurant General Manager in leading the restaurant team.
- Contributing towards the achievement of budgeted sales and margins including the overall control of the restaurant stock levels and payroll.
- Working alongside and supporting the Restaurant General Manager and Kitchen Manager in recruitment, induction and training of all new catering staff.
- Identifying individual development needs and actively supporting their personal training and development plans.
Duties & Responsibilities:
- Maximising the Restaurant performance by managing, supporting and directing the Restaurant Team to meet sales/losses targets.
- Contributing to the achievement of budgeted sales and margins, ensuring adherence to procedures for ordering product lines/consumables and overall control of the Restaurant stock levels.
- Managing the Restaurant Team to effectively store and handle food/drink products, including all stock rotation, to minimise losses and maximise stock availability.
- Supporting the stock-take process by ensuring accurate and timely data is recorded/reported.
- Constantly reviewing and adjusting Restaurant staffing levels to meet the needs of the customer/business.
- Managing the recruitment and induction of all new Restaurant staff in-line with corporate guidelines and associated budgets.
- Identifying individual development needs and actively supporting in the delivery of their personal training and development plans, in-line with Restaurant/Garden Centre succession plans.
Leading and driving high levels of customer service across all areas of the department for the benefit of both internal and external customers.
Ensuring a high standard of housekeeping within the department in-line with company guidelines through daily ‘face to face’ communication with the Restaurant Team.
Operating clear lines of communication within the team so that all Restaurant and Garden Centre information and best working practice is effectively communicated.
Ensuring all company security procedures are adhered to in order that both internal and external losses are minimised.
Managing a safe working environment to ensure both company and legislative health and safety/food hygiene requirements are met.
Being involved in other business related activities/projects as required.
About You:
You will have excellent planning and prioritising skills and be able to demonstrate outstanding people and team management. You should have previous large volume & high turnover catering/hospitality related management experience and you must also have excellent customer service & communication skills. A working knowledge of health & safety/food hygiene legislation is also required.
In return we provide:
- Generous Company Discount scheme.
- Retail discounts, saving money on day-to-day spending, days out, and gifts.
- Cycle Scheme, helping spread the cost of a bike and saving on tax.
- Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
- Time off to support local charities, with an annual paid Charity Day.
- Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
- Company pension scheme for eligible employees.
- Free on-site parking.
- Up to 38 days of Holiday (pro-rata).
- Uniform provided.
Front of House Manager - Full Time - West End in Southampton employer: Haskins
Haskins Garden Centres is an excellent employer, offering a supportive and friendly work environment where teamwork and customer service are at the heart of our operations. With sociable hours, generous employee benefits including a contributory pension scheme, health cash plan, and up to 38 days of holiday, we prioritise the well-being and growth of our staff. Join us in Ferndown, where you can develop your culinary skills in a busy production kitchen while enjoying the perks of working for a family-owned, award-winning business.
