At a Glance
- Tasks: Supervise customer service and ensure excellent store presentation while handling enquiries.
- Company: Join a family-owned, award-winning garden centre with a focus on customer experience.
- Benefits: Enjoy generous discounts, health plans, charity days, and up to 38 days holiday.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team dedicated to delivering top-notch customer service.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 13.46 - 13.46 £ per hour.
This is a Full Time, Permanent position, working 38 hours per week (including alternate weekends). Salary will be up to £13.46 per hour.
About the Role
You will be supporting management and supervising the department through its people to deliver excellent customer service and high-quality store presentation. Key responsibilities include dealing with direct and indirect customer enquiries at our customer service desk and supervising the running of the department. You will also be required to work in our cash office, including the reconciliation of all monies and other till transaction information. Previous Customer Service experience is essential for this key ‘customer facing’ position. The ideal candidate will have solid communication and interpersonal skills with a friendly, energetic personality and the ability to perform under pressure.
Key Responsibilities
- Processing sales at the till point and demonstrating effective upselling
- Efficiently and proactively supporting with customer enquiries
- Cash Handling, daily reconciliation and banking, and the ability to demonstrate strong numerical skills
- Pro-actively supervising the department
- Supervising operation performance of the department against key performance indicators
- Ensuring all security procedures are adhered to
- Able to work calmly under pressure
- General Housekeeping duties
In return we provide:
- Generous Company Discount scheme
- Retail discounts, saving money on day-to-day spending, days out, and gifts
- Cycle Scheme, helping spread the cost of a bike and saving on tax
- Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more
- Time off to support local charities, with an annual paid Charity Day
- Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family
- Company pension scheme for eligible employees
- Free on-site parking
- Up to 38 days of Holiday (pro-rata)
- Uniform provided
Customer Service Supervisor (Ferndown) employer: Haskins
Haskins Garden Centres is an excellent employer, offering a supportive and friendly work environment where teamwork and customer service are at the heart of our operations. With sociable hours, generous holiday allowances, and a comprehensive benefits package including an Employee Assistance Program and staff discounts, we prioritise the well-being and growth of our employees. Join us in Ferndown and be part of a family-owned business that values your contributions and fosters a culture of learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor (Ferndown)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haskins. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haskins before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor (Ferndown)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haskins:Your cover letter is your chance to shine! Tell us why you want to work at Haskins specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haskins!
How to prepare for a job interview at Haskins
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
