At a Glance
- Tasks: Lead a team to deliver exceptional guest services at Birdworld.
- Company: Join one of the largest bird parks in the UK, Birdworld.
- Benefits: Enjoy competitive pay, generous discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make a positive impact on visitors' experiences in a vibrant setting.
- Qualifications: Previous customer service experience is essential; training provided.
The predicted salary is between 27000 - 27000 £ per year.
We are offering an exciting opportunity for a Senior Guest Services Assistant to join the Birdworld Team on a permanent, full-time basis including alternate weekends. Pay Rate is up to £12.96 per hour.
About Birdworld: Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species. As part of our Guest Services department, you will be leading a team to ensure all our visiting guests are provided with a great service.
About the Role: The role reports to the Guest Services Team Lead. The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment. Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our business.
Duties include:
- Supporting the operations of the admissions team and Information Desk.
- Staff training and coaching.
- Ensuring all systems and procedures are adhered to.
- Coordinating the replenishment of the retail areas and assisting with the process of incoming deliveries.
- Providing Administrative support including the processing of memberships, bookings, and experiences, and dealing with incoming enquiries.
Previous experience in a Customer Service environment is essential for this role. All necessary training will be provided. This vacancy offers 37.5 hours per week, with weekend and public holidays being part of your working rota.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
- Contributory pension scheme for eligible employees.
- Generous Staff Discount Scheme after completion of probationary period.
- Free on-site parking.
- Staff Uniform provided.
- Discounts.
- Health Cash Plan.
- Charity Day.
- Up to 38 days of holiday pro-rata.
- Cycle Scheme.
Senior Guest Services Assistant - Full Time - Birdworld in Farnham employer: Haskins
Birdworld is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and customer service excellence are at the forefront. Employees benefit from a comprehensive package including generous holiday allowances, a contributory pension scheme, and access to an Employee Assistance Program, ensuring a fulfilling and rewarding work experience in a vibrant environment surrounded by nature. With opportunities for training and growth within one of the largest bird parks in the country, Birdworld is committed to fostering a positive workplace where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Services Assistant - Full Time - Birdworld in Farnham
✨Tip Number 1
Get to know Birdworld! Research the park, its values, and what makes it special. This way, when you chat with the team, you can show your passion for the role and how you fit into their vision.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Senior Guest Services Assistant and how you'd handle them. Being prepared will help you shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Birdworld employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining the Birdworld family!
We think you need these skills to ace Senior Guest Services Assistant - Full Time - Birdworld in Farnham
Some tips for your application 🫡
Show Your Passion for Guest Services:When writing your application, let your enthusiasm for providing excellent guest services shine through. We want to see how much you care about making every visitor's experience memorable!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience in customer service. We love seeing how your skills align with the role of Senior Guest Services Assistant at Birdworld.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Haskins
✨Know Your Stuff
Before the interview, make sure you research Birdworld thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest services, be ready to share specific examples from your past experiences where you provided excellent customer service. Think of situations where you resolved issues or went above and beyond for a guest.
✨Prepare for Team Dynamics
As a Senior Guest Services Assistant, you'll be leading a team. Be prepared to discuss your leadership style and how you would train and coach others. Think of examples where you've successfully led a team or trained new staff.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team, the challenges they face, or the future of Birdworld. This shows that you're engaged and thinking about how you can contribute to their success.
