At a Glance
- Tasks: Assist customers with sales, enquiries, and provide a warm shopping experience.
- Company: Join Haskins Garden Centres, a family-owned, award-winning business.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, health plans, and generous holiday.
- Other info: Full training provided, with opportunities for personal growth and community support.
- Why this job: Be the friendly face that enhances customer experiences every Sunday.
- Qualifications: Exceptional customer service skills; retail experience is a plus but not required.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are recruiting a Customer Service Assistant on a part-time and permanent basis working 7.5 hours a week every Sunday.
Pay Rate up to £12.71 per hour.
Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.
The role of Customer Service Assistant involves being the first and last point of contact during our customers' visit to the store. We take pride in delivering high standards by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues for product care tips and availability, providing lifts to the car, and escalating complaints. We constantly strive to improve the service and experience we offer our customers, which is why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, eager to learn, and want to be part of a leading business, we want you to join our team. This role will include collecting trolleys where necessary.
Key Responsibilities include:
- Processing sales at the till point
- Customer Enquiries
- Cash Handling
- Wrapping and Packing
- General housekeeping duties
- Trolley portering
About You
The candidate will need to deliver exceptional customer service skills and work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience, and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.
In return we provide:
- Generous Company Discount scheme.
- Retail discount scheme, saving money on day-to-day spending, days out, and gifts.
- Cycle Scheme, helping spread the cost of a bike and saving on tax.
- Health Cash Plan, for a small monthly contribution access a 24-hour online GP service and recover costs for dental and optical appointments and more.
- Time off to support local charities, with an annual paid Charity Day.
- Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
- Company pension scheme for eligible employees.
- Free on-site parking.
- Up to 38 days of Holiday (pro-rata).
- Uniform provided.
Customer Service Assistant - Sundays (7.5 hours per shift) - Forest Lodge in Farnham employer: Haskins
Haskins Garden Centres is an excellent employer, offering a supportive and friendly work environment where teamwork and customer service are at the heart of our operations. With sociable hours, generous holiday allowances, and a comprehensive benefits package including an Employee Assistance Program and staff discounts, we prioritise the well-being and growth of our employees. Join us in Ferndown and be part of a family-owned business that values your contributions and fosters a culture of learning and development.
