At a Glance
- Tasks: Assist customers with sales, enquiries, and provide a friendly shopping experience.
- Company: Join Haskins Garden Centres, a family-owned, award-winning business.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, and access health plans.
- Other info: Enjoy generous holiday, wellbeing support, and opportunities for community involvement.
- Why this job: Be the face of customer service and make a difference every Saturday.
- Qualifications: Exceptional customer service skills; retail experience is a plus but not required.
Customer Service Assistant - Saturdays - 8 hours - Farnham, Surrey We are recruiting a Customer Service Assistant on a part-time and permanent basis working 8 hours a week every Saturday. Pay Rate up to £12.71 per hour Haskins Garden Centres Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant. The role of Customer Service Assistant As a customer service assistant, you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc. We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team. This roll will include collecting trolleys where necessary. Key Responsibilities include: Processing sales at the till point Customer Enquiries Cash Handling Wrapping and Packing General housekeeping duties Trolly portering About You The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided. In return we provide: Generous Company Discount scheme. Retail discount scheme, saving money on day-to-day spending, days out, and gifts. Cycle Scheme, helping spread the cost of a bike and saving on tax. Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more. Time off to support local charities, with an annual paid Charity Day Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family. Company pension scheme for eligible employees Free on-site parking Up to 38 days of Holiday (pro-rata) Uniform provided41bf1e1f-b16b-4260-a40a-17c77a06fd15
Customer Service Assistant - Saturdays - 8 hours - Farnham, Surrey employer: Haskins Garden Centres
Haskins Garden Centres in Southampton is an excellent employer, offering a vibrant work culture where customer service excellence is at the heart of everything we do. Employees enjoy generous benefits such as a company discount scheme, health cash plan, and up to 38 days holiday (pro-rata), alongside opportunities for personal growth and development in a supportive environment. Join us to be part of a team that values enthusiasm and dedication while serving our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Saturdays - 8 hours - Farnham, Surrey
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Haskins Garden Centres and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Haskins Garden Centres and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Haskins Garden Centres.
Get Familiar with Our Brand:Before applying, take some time to learn about Haskins Garden Centres and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Haskins Garden Centres
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Haskins Garden Centres.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Haskins Garden Centres will surely appreciate.
