At a Glance
- Tasks: Lead the restaurant team to deliver exceptional customer service and maximise profits.
- Company: Join a family-owned, award-winning garden centre business with a vibrant culture.
- Benefits: Enjoy generous discounts, health plans, and up to 38 days of holiday.
- Other info: Opportunity for career progression and involvement in community charity work.
- Why this job: Be part of a dynamic team that values your growth and development.
- Qualifications: Experience in high-volume hospitality management and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
We are recruiting a Front of House Manager on a full-time and permanent basis. Pay Rate up to £35,000 per annum.
A family owned, award winning business, with 5 destination garden centres across the South of England, each with a large restaurant. We thrive on improving service and experience for our customers, that’s why our people are so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn and be part of a leading business, we want you in our team.
The role of Front of House Manager involves managing the Restaurant Team to maximise profit and minimise loss, while offering excellent customer service through effective product display and presentation to meet company sales targets and objectives. You will assist the Restaurant General Manager in leading the restaurant team and actively contribute towards the achievement of budgeted sales and margins including the overall control of the restaurant stock levels and payroll. You will also support your Restaurant General Manager and Head Chef in recruitment, induction and training of all new catering staff, identifying individual development needs and actively supporting their personal training and development plans.
Duties & Responsibilities:
- Maximises the Restaurant performance by managing, supporting and directing Restaurant Team in order to meet Restaurant sales/losses targets.
- Actively contributes to the achievement of budgeted sales and margins, ensuring adherence to procedures for ordering product lines/consumables and the overall control of the Restaurant stock levels.
- Manages the Restaurant Team to effectively store and handle food/drink products, including all stock rotation, in order to minimise losses and maximise stock availability.
- Actively supports the stock-take process by ensuring accurate and timely data is recorded/reported.
- Constantly reviews and adjusts, where appropriate, Restaurant staffing levels in order to meet the needs of the customer/business.
- Manages the recruitment and induction of all new Restaurant staff in-line with corporate guidelines and associated budgets.
- Identifies individual development needs and actively supports in the delivery of their personal training and development plans, in-line with Restaurant/Garden Centre succession plans.
- Leads and drives high levels of customer service across all areas of the department for the benefit of both internal and external customers.
- Ensures a high standard of housekeeping within the department in-line with company guidelines through daily ‘face to face’ communication with Restaurant Team.
- Operates very clear lines of communication within the team so that all Restaurant and Garden Centre information and best working practice is effectively communicated.
- Ensures all company security procedures are adhered to in order that both internal and external losses are minimised.
- Manages a safe working environment to ensure both company and legislative health and safety/food hygiene requirements are met.
- To be involved in other business related activities/projects as required.
About You:
You will have excellent planning and prioritising skills and be able to demonstrate outstanding people and team management. You should have previous large volume & high turnover catering/hospitality related management experience and you must also have excellent customer service & communication skills. A working knowledge of health & safety/food hygiene legislation is also required.
In return we provide:
- Generous Company Discount scheme.
- Retail discounts, saving money on day-to-day spending, days out, and gifts.
- Cycle Scheme, helping spread the cost of a bike and saving on tax.
- Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
- Time off to support local charities, with an annual paid Charity Day.
- Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
- Company pension scheme for eligible employees.
- Free on-site parking.
- Up to 38 days of Holiday (pro-rata).
- Uniform provided.
Front of House Manager - Full Time - Roundstone Restaurant employer: Haskins Garden Centres
Haskins Garden Centres is an exceptional employer, offering a vibrant work culture that prioritises employee development and customer satisfaction. With generous benefits such as a comprehensive health cash plan, a robust company discount scheme, and opportunities for personal growth, we foster a supportive environment where our team can thrive while delivering outstanding service in our beautiful garden centre locations across the South of England.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - Full Time - Roundstone Restaurant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haskins Garden Centres. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haskins Garden Centres
Don't be shy about reaching out to Haskins Garden Centres directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager - Full Time - Roundstone Restaurant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haskins Garden Centres and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haskins Garden Centres
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
