At a Glance
- Tasks: Welcome customers, assist with product queries, and ensure a smooth sales process.
- Company: Join Haskins, a family-owned, award-winning garden centre chain.
- Benefits: Earn up to £12.71 per hour, enjoy generous discounts, and 38 days holiday.
- Other info: Enjoy wellbeing support, charity days, and a company pension scheme.
- Why this job: Be part of a friendly team and enhance customer experiences in a vibrant environment.
- Qualifications: Passionate about customer service; retail experience is a plus.
The predicted salary is between 26500 - 26500 € per year.
We are recruiting a Retail Assistant on a permanent, full time basis, working 38 hours a week including alternate weekends. Pay rate up to £12.71 per hour.
Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant. We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have a sense of humour and an eagerness to learn, we want you to join our friendly, happy team.
The role of Retail Assistant involves welcoming customers to the centre and helping with questions across a wide variety of Indoor product ranges. They play a crucial role in assisting customers, promoting products, and ensuring a smooth sales process. Based in the Seasonal and Sundries Department, the focus will be on providing excellent service and assisting our customers with their Garden Furniture, BBQs and Outdoor Living products during the Spring and Summer months. In the Autumn & Winter, you will be focused on our Christmas department. This role can be physically demanding, involving some heavy lifting of products such as compost and aggregates.
Key Responsibilities include:
- Greet customers and assist them in finding products that meet their needs.
- Provide detailed information about products, including features and benefits.
- Engage in upselling techniques to maximise sales opportunities.
- Maintain an organised sales floor, ensuring products are well-displayed and stocked.
- Process customer orders and transactions using computer and till systems.
About You
This role is well suited to a self-motivated, enthusiastic and hardworking individual with excellent customer service skills and a desire to learn. Ability to engage with customers and talk passionately about our wide range of products will be key to driving sales and enhancing customer satisfaction. Previous retail or sales experience is desirable.
In return we provide:
- Generous Haskins Discount scheme.
- Up to 38 days of Holiday (pro-rata).
- Retail discounts, save money on day-to-day spending, days out, and gifts.
- Cycle Scheme, helping spread the cost of a bike and saving on tax.
- Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
- Time off to support local charities, with an annual paid Charity Day.
- Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
- Company pension scheme for eligible employees.
- Free on-site parking.
Seasonal & Sundries - Retail Assistant - Full Time (including alternate weekends) - Forest Lodge in Farnham employer: Haskins Garden Centres
Haskins Garden Centres is an exceptional employer, offering a vibrant and supportive work culture where employees are valued and encouraged to grow. With generous benefits such as up to 38 days of holiday, a comprehensive health cash plan, and a strong commitment to employee wellbeing, Haskins fosters a positive environment for those passionate about customer service and gardening. Join our friendly team at Forest Lodge and enjoy the unique opportunity to engage with customers while contributing to a family-owned business that prioritises both staff satisfaction and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal & Sundries - Retail Assistant - Full Time (including alternate weekends) - Forest Lodge in Farnham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haskins Garden Centres. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories during your chat with us!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent Haskins in the best light possible.
✨Tip Number 4
Apply through our website! It's the easiest way to get your application in front of us. Plus, it shows you're tech-savvy and keen to join our team. Don't miss out on the chance to be part of something special!
We think you need these skills to ace Seasonal & Sundries - Retail Assistant - Full Time (including alternate weekends) - Forest Lodge in Farnham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping customers and making their experience memorable!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail or customer service. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your strengths!
Be Yourself:We’re all about personality here at Haskins! Don’t hesitate to let your unique voice come through in your application. A bit of humour and authenticity can go a long way in making you stand out.
Apply Through Our Website:For the best chance of joining our friendly team, make sure to apply directly through our website. It’s super easy, and we’ll get your application right where it needs to be!
How to prepare for a job interview at Haskins Garden Centres
✨Know Your Products
Before the interview, take some time to familiarise yourself with the types of products Haskins offers, especially in the Seasonal and Sundries Department. Being able to discuss garden furniture, BBQs, and outdoor living products will show your enthusiasm and readiness to engage with customers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to connect with customers and enhance their shopping experience.
✨Be Ready for Physical Demands
Since the role involves heavy lifting, it’s a good idea to mention your physical readiness during the interview. You could share any relevant experiences that showcase your ability to handle physically demanding tasks, which will reassure them that you’re up for the challenge.
✨Engage with a Sense of Humour
Haskins values a friendly atmosphere, so don’t be afraid to let your personality shine through. A light-hearted approach can help you connect with the interviewers. Just remember to keep it professional and appropriate for the setting!
