At a Glance
- Tasks: Welcome customers, assist with product queries, and ensure a smooth sales process.
- Company: Join Haskins, an award-winning family-owned garden centre business.
- Benefits: Enjoy up to £12.71 per hour, generous discounts, and 38 days holiday.
- Other info: Flexible hours, wellbeing support, and opportunities for community involvement.
- Why this job: Be part of a friendly team and enhance customer experiences in a vibrant environment.
- Qualifications: Passion for customer service and a willingness to learn; retail experience is a plus.
The predicted salary is between 26500 - 26500 £ per year.
We are recruiting a Retail Assistant on a permanent, full time basis, working 38 hours a week including alternate weekends.
Pay rate up to £12.71 per hour.
Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.
We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have a sense of humour and an eagerness to learn, we want you to join our friendly, happy team.
The role of Retail Assistant involves welcoming customers to the centre and helping with questions across a wide variety of Indoor product ranges. They play a crucial role in assisting customers, promoting products, and ensuring a smooth sales process.
Based in the Seasonal and Sundries Department, the focus will be on providing excellent service and assisting our customers with their Garden Furniture, BBQs and Outdoor Living products during the Spring and Summer months. In the Autumn & Winter, you will be focused on our Christmas department.
Maintaining product presentation and stock levels within inventory control procedures. Involving some heavy lifting of products such as compost and aggregates, this role can be physically demanding.
Key Responsibilities include:
- Greet customers and assist them in finding products that meet their needs.
- Provide detailed information about products, including features and benefits.
- Engage in upselling techniques to maximise sales opportunities.
- Maintain an organised sales floor, ensuring products are well-displayed and stocked.
- Process customer orders and transactions using computer and till systems.
About You
This role is well suited to a self-motivated, enthusiastic and hardworking individual with excellent customer service skills and a desire to learn. Ability to engage with customers and talk passionately about our wide range of products will be key to driving sales and enhancing customer satisfaction.
Previous retail or sales experience is desirable.
In return we provide:
- Generous Haskins Discount scheme.
- Up to 38 days of Holiday (pro-rata).
- Retail discounts, save money on day-to-day spending, days out, and gifts.
- Cycle Scheme, helping spread the cost of a bike and saving on tax.
- Health Cash Plan, for a small monthly contribution access a 24-hour online GP service recover costs for dental and optical appointments and more.
- Time off to support local charities, with an annual paid Charity Day.
- Wellbeing support with Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family.
- Company pension scheme for eligible employees.
- Free on-site parking.
Seasonal & Sundries - Retail Assistant - Full Time (including alternate weekends) - Farnham, Surrey employer: Haskins Garden Centres
Haskins Garden Centres is an exceptional employer, offering a vibrant and supportive work culture where employees are valued as part of a family-owned business. With generous benefits including up to 38 days of holiday, a comprehensive health cash plan, and opportunities for personal growth, our team members thrive in an environment that prioritises customer service and employee wellbeing. Located in Farnham, Surrey, you will enjoy working in a beautiful garden centre setting, engaging with customers and contributing to a rewarding retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal & Sundries - Retail Assistant - Full Time (including alternate weekends) - Farnham, Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haskins Garden Centres. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their friendly team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. It shows that you care about the role and are serious about joining their team. Plus, it’s a great way to make a good first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Good luck!
We think you need these skills to ace Seasonal & Sundries - Retail Assistant - Full Time (including alternate weekends) - Farnham, Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a bit of humour and enthusiasm, so don’t be afraid to show us who you are. Remember, we’re looking for someone who can engage with customers, so a friendly tone goes a long way.
Tailor Your Application:Make sure to tailor your application to the role of Retail Assistant. Highlight any previous retail experience or customer service skills you have. We want to see how you can contribute to our team and enhance the customer experience at Haskins.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Haskins Garden Centres
✨Know Your Products
Before the interview, take some time to familiarise yourself with the types of products Haskins offers, especially in the Seasonal and Sundries Department. Being able to discuss garden furniture, BBQs, and outdoor living products will show your enthusiasm and readiness to engage with customers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to connect with customers and enhance their shopping experience.
✨Practice Upselling Techniques
Since upselling is a key part of the role, think of ways you can promote additional products that complement what a customer is already interested in. Practising these techniques beforehand will help you feel more confident during the interview and show that you understand the sales process.
✨Be Ready for Physical Demands
This role involves some heavy lifting, so be prepared to discuss your physical capabilities. You might want to mention any relevant experience you have with physically demanding tasks, as this will reassure the interviewer that you're up for the challenge.
