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- Tasks: Welcome guests, assist with queries, and manage admissions and retail.
- Company: Join Birdworld, one of the UK's largest bird parks in stunning gardens.
- Benefits: Earn up to £12.21 per hour, enjoy staff discounts, and access counselling support.
- Why this job: Be the friendly face of Birdworld and create memorable experiences for visitors.
- Qualifications: Customer service experience is a plus, but training will be provided.
- Other info: Flexible part-time hours with potential for extra shifts.
The predicted salary is between 12 - 12 £ per hour.
We are offering an exciting opportunity for a Guest Services Assistant to join the Birdworld Team on a permanent, part-time basis, working 4 hours every weekend. Additional hours may be offered depending on the needs of the business.
Pay Rate is up to £12.21 per hour.
About Birdworld: Set within 26 acres of beautiful, landscaped gardens, Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species. We pride ourselves on our educational and conservation values.
About the Role: The role reports to the Guest Services Team Lead. The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment. Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our reputation.
Duties include:
- Welcoming guests to the park and assisting with guest enquiries
- Processing of admission tickets, memberships, and experiences
- Assisting with the replenishment of the retail areas
- To provide support and assistance within the catering department
Previous experience in a Customer Service environment beneficial, though all necessary training will be provided.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family
- Contributory pension scheme for eligible employees
- Generous Staff Discount Scheme after completion of probationary period
Guest Services Assistant - Part Time - Birdworld in Farnham employer: Haskins Garden Centres
Contact Detail:
Haskins Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant - Part Time - Birdworld in Farnham
✨Tip Number 1
Get to know Birdworld! Before your interview, do a bit of research about the park and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about interacting with guests, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and approachable. First impressions matter, especially in a guest-facing role like this one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the Birdworld team!
We think you need these skills to ace Guest Services Assistant - Part Time - Birdworld in Farnham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Services Assistant role at Birdworld. Highlight any relevant experience in customer service and how it relates to the duties mentioned in the job description. We love seeing how you connect your skills to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining the Birdworld team. We can’t wait to hear from you!
How to prepare for a job interview at Haskins Garden Centres
✨Know Your Stuff About Birdworld
Before the interview, do a bit of research on Birdworld. Familiarise yourself with their mission, values, and the types of birds they have. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about guest interaction, be ready to share specific examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to help someone out.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practising your answers can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it's a part-time role, first impressions matter! Dress smartly and appropriately for the interview. It shows that you take the opportunity seriously and are ready to represent Birdworld well.
