Retail Assistant (Seasonal & Sundries) - Roundstone in Worthing

Pay rate up to £12.71 per hour. We are recruiting a Retail Assistant on a full-time, permanent basis, working 38 hours a week including alternate weekends. Haskins is a family owned, award‑winning business with five destination garden centres across the South of England, each with a large restaurant. We constantly strive to improve the service and experience we offer our customers, and we believe that recruiting the right people is essential to achieving this. If you are passionate about delivering excellent customer service, have a sense of humour and an eagerness to learn, we want you to join our friendly, happy team.

The role of Retail Assistant involves welcoming customers to the centre and helping with questions across a wide variety of indoor product ranges. They play a crucial role in assisting customers, promoting products, and ensuring a smooth sales process. Based in the Seasonal and Sundries Department, the focus will be on providing excellent service and assisting our customers with garden furniture, BBQs and outdoor living products during the spring and summer months. In the autumn and winter, you will focus on our Christmas department. Maintaining product presentation and stock levels within inventory control procedures is essential. The role may involve heavy lifting of products such as compost and aggregates, so it can be physically demanding.

Key Responsibilities include:

• Greet customers and assist them in finding products that meet their needs.
• Provide detailed information about products, including features and benefits.
• Engage in upselling techniques to maximise sales opportunities.
• Maintain an organised sales floor, ensuring products are well‑displayed and stocked.
• Process customer orders and transactions using computer and till systems.

About You

This role is well suited to a self‑motivated, enthusiastic and hardworking individual with excellent customer service skills and a desire to learn. Your ability to engage with customers and talk passionately about our wide range of products will be key to driving sales and enhancing customer satisfaction. Previous retail or sales experience is desirable.

Benefits

• Up to 38 days of holiday (pro‑rata).
• Retail discounts to save money on day‑to‑day spending, days out, and gifts.
• Cycle Scheme – help spread the cost of a bike and save on tax.
• Health Cash Plan – for a small monthly contribution access a 24‑hour online GP service and recover costs for dental and optical appointments and more.
• Time off to support local charities, with an annual paid Charity Day.
• Wellbeing support with Mental Health First Aiders and external assistance programmes providing free counselling and advice for you and your family.
• Company pension scheme for eligible employees.