At a Glance
- Tasks: Assist customers with enquiries and process sales at the till.
- Company: Join Haskins, a family-owned, award-winning garden centre business.
- Benefits: Enjoy staff discounts, pension scheme, and free counselling support.
- Other info: Full training provided in a supportive environment.
- Why this job: Be part of a friendly team delivering exceptional customer service every Saturday.
- Qualifications: No experience needed; just bring your enthusiasm and warm personality.
The predicted salary is between 10 - 16 £ per hour.
We are recruiting a Customer Service Assistant on a Part-Time, Permanent basis working 6 hours every Saturday. Working hours are 10:00 – 16:30 to include a 30-minute lunch break.
Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant. We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team.
The role of Customer Service Assistant:
- You will be the first and last point of contact during our customers' visit to the store.
- We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach.
- Helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.
Key Responsibilities include:
- Processing sales at the till point
- Customer Enquiries
- Wrapping and Packing
About You:
The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
- Contributory pension scheme for eligible employees
- Generous Staff Discount Scheme after completion of probationary period
Customer Service Assistant - Part Time - Saturdays in Farnham employer: Haskins Garden Centres Ltd
Haskins is an exceptional employer that values its employees and fosters a supportive work culture, making it an ideal place for those passionate about customer service. With a focus on employee growth and development, we offer comprehensive training and a generous benefits package, including an Employee Assistance Program and a contributory pension scheme. Join our family-owned business in the beautiful South of England, where you can thrive in a friendly environment while contributing to memorable customer experiences every Saturday.
Contact Details:
Haskins Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Part Time - Saturdays in Farnham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haskins. Understand their values and what makes them tick. This way, you can show off your enthusiasm for their mission and how you can contribute to their customer service goals.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you might need to handle tricky situations or queries. Role-playing with a friend can help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and approachable. A friendly appearance can set the tone for a positive interaction, showing that you’re ready to represent Haskins in the best light.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and can help keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Assistant - Part Time - Saturdays in Farnham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. This will show us that you're a great fit for our team!
Be Yourself:We want to get to know the real you! Use a friendly tone in your application and let your personality shine through. Remember, we’re looking for someone with a warm and welcoming vibe, so don’t hold back!
Highlight Relevant Skills:Even if you don’t have direct retail experience, think about skills from other jobs or situations that relate to customer service. Whether it’s patience, communication, or teamwork, make sure to mention them in your application.
Apply Through Our Website:To make things easy for both of us, apply directly through our website. It’s straightforward and ensures your application lands right where it needs to be. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Haskins Garden Centres Ltd
✨Know the Company
Before your interview, take some time to research Haskins. Understand their values, mission, and what makes them a leading business in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about delivering excellent customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handled difficult situations or complaints with a warm and welcoming approach.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How would you handle a dissatisfied customer?' or 'What does good customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though it's a part-time position, first impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you respect the opportunity and are serious about joining their team.
