At a Glance
- Tasks: Assist customers with enquiries and process sales at the till.
- Company: Join Haskins, a family-owned, award-winning garden centre business.
- Benefits: Enjoy staff discounts, pension scheme, and free counselling support.
- Other info: Flexible part-time hours with full training provided.
- Why this job: Be part of a friendly team delivering exceptional customer service.
- Qualifications: Warm personality and eagerness to learn; retail experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting a Customer Service Assistant on a Part-Time, Permanent basis working 6.25 hours per week. Haskins is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant. We constantly strive to improve the service and experience we offer our customers, that’s why the recruitment of our people is so important to us. If you are passionate about delivering excellent customer service, have an eagerness to learn, and want to be part of a leading business, we want you to join our team.
The role of Customer Service Assistant:
- You will be the first and last point of contact during our customers' visit to the store.
- We take pride in delivering high standards and achieve this by processing sales and enquiries through the tills with a friendly, caring and timely approach.
- Helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.
Key Responsibilities include:
- Processing sales at the till point
- Customer Enquiries
- Wrapping and Packing
About You:
The candidate will need to deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts. You will need a warm and welcoming personality, enthusiasm, patience and confidence to work independently and as part of a dedicated team. Previous retail experience is desirable but not essential as full training will be provided.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
- Contributory pension scheme for eligible employees
- Generous Staff Discount Scheme after completion of probationary period
Customer Service Assistant - Part Time - Snowhill in Crawley employer: Haskins Garden Centres Ltd
Haskins is an exceptional employer that values its employees and fosters a supportive work culture, making it an ideal place for those passionate about customer service. With a commitment to employee growth through comprehensive training and a generous benefits package, including an Employee Assistance Program and a contributory pension scheme, Haskins ensures that its team members feel valued and supported. Located in the picturesque South of England, working at Haskins not only offers a rewarding career but also the chance to be part of a family-owned business that prioritises excellence in customer experience.
Contact Details:
Haskins Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Part Time - Snowhill in Crawley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Haskins Garden Centres Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Haskins Garden Centres Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Part Time - Snowhill in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Haskins Garden Centres Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Haskins Garden Centres Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Haskins Garden Centres Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Haskins Garden Centres Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Haskins Garden Centres Ltd will surely appreciate.
