At a Glance
- Tasks: Diagnose tech issues, manage user accounts, and streamline internal processes.
- Company: Brave, a leading privacy-focused tech company.
- Benefits: Competitive salary, generous home-office stipends, and annual company retreats.
- Other info: Be part of a dynamic team with opportunities for growth in a flat organisational structure.
- Why this job: Join a mission-driven team revolutionising online privacy and work with cutting-edge technologies.
- Qualifications: Experience in IT support, excellent communication skills, and knowledge of various operating systems.
The predicted salary is between 100000 - 120000 £ per year.
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention.
As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels. The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.
About the team: Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
Some of the responsibilities include:
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding/offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge-based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe-IT.
- Building workflows and automations to help streamline internal processes.
Requirements:
- Experience implementing corporate security controls such as those required for SOC 2.
- Experience with Google Workspace Admin.
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- Experience doing internal security audits.
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
Compensation: £100,000 - 120,000 GBP.
Working at Brave: Industry-leader in privacy, with a research and engineering team that’s innovating every day to keep people safer online and beat Big Tech. Highly competitive salaries & benefits, and generous home-office stipends. Annual company-wide get together, in fun locations. Welcoming, humble, ridiculously smart teammates, and a truly flat org structure. Opportunity to get in early at a hyper-growth company, and revolutionise the web.
Senior IT Support Engineer UK Hybrid employer: Hashtagweb3
Brave is an exceptional employer, offering a dynamic and innovative work environment where employees are empowered to protect online privacy. With competitive salaries, generous home-office stipends, and a flat organisational structure, team members enjoy meaningful collaboration and growth opportunities. Located in London, the company fosters a culture of learning and creativity, making it an ideal place for passionate individuals to thrive in the tech industry.
