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For Companies At a Glance
- Tasks: Manage customer relationships and ensure successful account renewals in a dynamic environment.
- Company: Join HashiCorp, an innovative IBM subsidiary transforming cloud infrastructure since 2012.
- Benefits: Enjoy a collaborative culture, growth opportunities, and the chance to work with cutting-edge technology.
- Why this job: Be the face of HashiCorp, driving customer satisfaction and making a real impact in tech.
- Qualifications: 2+ years in Customer Success or Sales, fluency in German and English, and a Bachelor's degree.
- Other info: HashiCorp values diversity and is committed to equal employment opportunities.
The predicted salary is between 28800 - 42000 £ per year.
The HashiCorp Renewals Team owns post-sales success, customer retention, and contract renewals within an assigned territory and market segment. Our Renewals Support Specialists are the face of HashiCorp to our customers and are responsible for managing customer relationships and delivering customer satisfaction. You will have the opportunity to partner with the Commercial Sales Team in managing and upselling accounts.
What you’ll do (responsibilities)
- Work closely with the HashiCorp Sales Team to ensure successful retention and renewal of existing accounts in your assigned territory.
- Maintain and grow relationships with assigned accounts, identify new business opportunities, and sell additional services.
- Own communications with existing customers. Re-sell the value of the customer’s current HashiCorp environment and be their point of contact for all things HashiCorp.
- Understand and articulate the value of our product suite to technical and non-technical audiences and engage in price negotiations.
- Drive collaboration with sales and technical teams to resolve client issues.
- Manage a large portfolio of install base customers and operate in a high volume / high velocity capacity.
What you’ll need (basic qualifications)
- 2+ years of Customer Success (CSR), Sales Development (SDR) or Business Development (BDR) experience, ideally at a B2B SaaS company. Other Account Management or Sales experience is strongly encouraged.
- Excel proficiency, strong organization skills, attention to detail, and a bias towards action.
- Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes.
- Organized and process bound in order to handle high volume of customers.
- A willingness to take constructive feedback and grow from it.
- Bachelor’s degree in Business, Marketing, Sales or equivalent experience.
- Fluency in German and English.
What’s nice to have (preferred qualifications)
- Experience dealing with automotive customers.
Renewals Account Manager, DACH employer: HashiCorp
Contact Detail:
HashiCorp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Manager, DACH
✨Tip Number 1
Familiarise yourself with HashiCorp's product suite and understand how it adds value to customers. This knowledge will help you articulate the benefits during conversations with potential clients.
✨Tip Number 2
Network with current or former employees of HashiCorp on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interviews.
✨Tip Number 3
Prepare for role-play scenarios that may come up in interviews, especially those involving customer interactions. Practising how to handle objections and upselling can give you an edge.
✨Tip Number 4
Showcase your organisational skills by discussing specific tools or methods you use to manage a high volume of accounts. This will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Renewals Account Manager, DACH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales development, or business development, particularly in a B2B SaaS environment. Emphasise any achievements that demonstrate your ability to manage customer relationships and drive renewals.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities outlined in the job description, such as managing accounts or upselling services. Show how your skills can contribute to HashiCorp's success.
Highlight Language Proficiency: Since fluency in German and English is required, make sure to clearly state your language skills in both your CV and cover letter. If you have any certifications or relevant experiences that showcase your language abilities, include those as well.
Showcase Your Organisational Skills: Given the need for strong organisational skills and attention to detail, provide examples in your application of how you've successfully managed multiple accounts or projects simultaneously. This could be through specific metrics or outcomes that demonstrate your effectiveness.
How to prepare for a job interview at HashiCorp
✨Understand the Product Suite
Make sure you have a solid understanding of HashiCorp's products and how they add value to customers. Be prepared to discuss how these products can solve specific problems for clients, especially in the DACH region.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or account management. Be ready to share specific examples of how you've retained customers, upsold services, or resolved client issues effectively.
✨Demonstrate Strong Communication Skills
As a Renewals Account Manager, you'll be the main point of contact for customers. Practice articulating complex ideas clearly and concisely, and be prepared to engage with both technical and non-technical audiences.
✨Prepare for Negotiation Scenarios
Since price negotiations are part of the role, think about past experiences where you've successfully negotiated terms. Be ready to discuss your approach and how you can apply it to HashiCorp's offerings.
