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For Companies At a Glance
- Tasks: Manage customer relationships and ensure successful account renewals in a dynamic environment.
- Company: Join HashiCorp, an innovative IBM subsidiary transforming cloud infrastructure since 2012.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to work with cutting-edge technology.
- Why this job: Be the face of HashiCorp, driving customer satisfaction and making a real impact in tech.
- Qualifications: 2+ years in Customer Success or Sales, fluency in German and English, and a Bachelor's degree.
- Other info: HashiCorp values diversity and is committed to equal employment opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The HashiCorp Renewals Team owns post-sales success, customer retention, and contract renewals within an assigned territory and market segment. Our Renewals Support Specialists are the face of HashiCorp to our customers and are responsible for managing customer relationships and delivering customer satisfaction. You will have the opportunity to partner with the Commercial Sales Team in managing and upselling accounts.
What you’ll do (responsibilities)
- Work closely with the HashiCorp Sales Team to ensure successful retention and renewal of existing accounts in your assigned territory.
- Maintain and grow relationships with assigned accounts, identify new business opportunities, and sell additional services.
- Own communications with existing customers. Re-sell the value of the customer’s current HashiCorp environment and be their point of contact for all things HashiCorp.
- Understand and articulate the value of our product suite to technical and non-technical audiences and engage in price negotiations.
- Drive collaboration with sales and technical teams to resolve client issues.
- Manage a large portfolio of install base customers and operate in a high volume / high velocity capacity.
What you’ll need (basic qualifications)
- 2+ years of Customer Success (CSR), Sales Development (SDR) or Business Development (BDR) experience, ideally at a B2B SaaS company. Other Account Management or Sales experience is strongly encouraged.
- Excel proficiency, strong organization skills, attention to detail, and a bias towards action.
- Knowledge of value-based selling processes, techniques and strategies. Willingness to bring new ideas to the table and help to improve our current processes.
- Organized and process bound in order to handle high volume of customers.
- A willingness to take constructive feedback and grow from it.
- Bachelor’s degree in Business, Marketing, Sales or equivalent experience
- Fluency in German and English
What\’s nice to have (preferred qualifications)
- Experience dealing with automotive customers
#LI-AA1
“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .”
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Life at HashiCorp
HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world\’s most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We\’re building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com
We comply with all laws and regulations set forth in the following posters:
Note: some benefits may differ from one country to another.
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Renewals Account Manager, DACH employer: HashiCorp, Inc.
Contact Detail:
HashiCorp, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Manager, DACH
✨Tip Number 1
Familiarise yourself with HashiCorp's product suite and understand how it adds value to customers. This knowledge will help you articulate the benefits during conversations with potential clients and demonstrate your expertise in the field.
✨Tip Number 2
Leverage your existing network within the B2B SaaS industry, especially if you have connections in the DACH region. Personal referrals can significantly boost your chances of landing an interview and show that you are well-connected in the market.
✨Tip Number 3
Prepare for role-play scenarios where you might need to negotiate prices or handle customer objections. Practising these skills will make you more confident during interviews and demonstrate your readiness for the challenges of the role.
✨Tip Number 4
Showcase your organisational skills by discussing specific tools or methods you use to manage a high volume of accounts. This will highlight your ability to handle the demands of the Renewals Account Manager position effectively.
We think you need these skills to ace Renewals Account Manager, DACH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales development, or business development, particularly in a B2B SaaS environment. Emphasise your proficiency in Excel and any experience with value-based selling.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and driven renewals in previous positions.
Showcase Language Skills: Since fluency in German and English is required, ensure you mention your language skills prominently in your application. If applicable, provide examples of how you've used these skills in a professional context.
Highlight Problem-Solving Abilities: Discuss instances where you've collaborated with sales and technical teams to resolve client issues. This will demonstrate your ability to work in a high-volume environment and your commitment to customer satisfaction.
How to prepare for a job interview at HashiCorp, Inc.
✨Understand the Product Suite
Make sure you have a solid grasp of HashiCorp's product offerings. Be prepared to discuss how these products can add value to customers, as you'll need to articulate this during your interview.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or account management. Be ready to share specific examples of how you've retained clients and upsold services in past roles.
✨Demonstrate Strong Communication Skills
As a Renewals Account Manager, you'll be the main point of contact for customers. Practice articulating complex ideas simply and clearly, and be prepared to discuss how you handle client communications.
✨Prepare for Negotiation Scenarios
Since price negotiations are part of the role, think about past experiences where you've successfully negotiated terms. Be ready to discuss your approach and any strategies you used to achieve a win-win outcome.
