At a Glance
- Tasks: Be the friendly face of our office, providing top-notch support and customer service.
- Company: Join HLK, a leading IP powerhouse with a supportive and dynamic culture.
- Benefits: Enjoy a great work/life balance, professional development, and a yearly well-being programme.
- Other info: Opportunity for career growth in a busy, engaging office setting.
- Why this job: Make a real impact by connecting with clients and colleagues in a vibrant environment.
- Qualifications: Strong communication skills, attention to detail, and a positive, flexible attitude.
The predicted salary is between 25000 - 30000 £ per year.
This vacancy is 100% office-based.
Who we are: HLK is an IP powerhouse comprising over 200 people in 6 locations, providing a full suite of IP services advising across the globe and in all technical and scientific disciplines. We secure intellectual property rights for our clients, who are at the forefront of technological development in the electronics, engineering, chemical and biotechnology sectors.
Why work for HLK: Our clients expect only the best from us and that is what we deliver. The work here is progressive and challenging yet rewarding. We’re aware that our people are at the heart of everything we do, it’s why we invest in each employee’s professional development and run a yearly well-being programme. HLK offers a great work/life balance in a friendly and supportive working environment.
What will you be doing? An opportunity has arisen for an enthusiastic, organised, and flexible individual with a team-based approach to join the Business Support Team in our busy central Bristol office. We are looking for someone who is committed to providing high levels of customer service to both our colleagues and clients. This is a varied role that will give you the opportunity to interact with people across the business, so great communication skills, patience, attention to detail and the ability to stay calm in the busier moments is essential. Experience of travel co-ordination would be an advantage. The successful candidate will have a positive and hands-on approach to tasks and will be eager to drive change and improvements in processes.
Key Responsibilities (this list is non-exhaustive):
- Be the first point of contact for our clients, contractors, and colleagues, whether by phone, email, Microsoft Teams, or in person.
- Process and distribute incoming mail, arrange courier services, process outgoing mail, and distribute internal mail.
- Provide a travel booking function for colleagues across the firm, ensuring it runs smoothly and is cost-effective.
- Coordinate the booking and use of meeting rooms, ensuring that meeting requirements are documented and provided for in a timely manner.
- Provide support with internal and external events including office socials, Summer and Christmas parties, client events etc.
- Carry out regular building walks throughout the day to ensure that the office is tidy, and health and safety requirements are always adhered to.
- Complete stock checks and order office supplies and consumables as needed.
- Provide central support to our other office locations, liaising with colleagues in those offices to provide a consistent service.
- Meet and exceed colleague expectations by providing great customer service, and responding in a prompt, timely, and professional manner to all requests.
- Provide support as needed to the IT, HR, Marketing, Finance and Management Team.
Person Specification:
- Clear communication skills with a good command of the English language (including spelling and grammar).
- A high level of accuracy and excellent attention to detail.
- The ability to prioritise and work well to deadlines.
- Flexible towards changes and ability to adapt to ensure a smooth and efficient service to the team.
- Ability to work independently as well as part of a team.
- A good working knowledge and competence with Microsoft Office.
- A quick and strong aptitude for learning new computer systems and administration processes.
- Reliability and commitment.
- GCSE (or equivalent) Grade C/Grade 4 or above in Mathematics and English. A-Levels would be an advantage.
Receptionist / Office Administrator employer: Haseltine Lake Kempner
At HLK, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment in our central Bristol office. Our commitment to employee well-being and professional development ensures that you will thrive both personally and professionally, while our focus on teamwork and high-quality service fosters a collaborative culture. Join us to be part of a progressive company that values your contributions and provides opportunities for growth in the exciting field of intellectual property.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Office Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your communication skills and how you handle pressure, just like you would in a busy office environment.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist / Office Administrator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to our supportive environment.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at HLK!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Haseltine Lake Kempner
✨Know the Company Inside Out
Before your interview, take some time to research HLK and its services. Understand their role in the IP sector and the specific challenges they face. This will not only show your interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Communication Skills
As a Receptionist / Office Administrator, communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it was handling client queries or coordinating with team members. Practise clear and concise responses to common interview questions.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific instances where your organisational skills made a difference, especially in busy environments. Highlight any experience with travel coordination or event planning as well.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you're genuinely interested in the role and helps you assess if HLK is the right fit for you.
