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- Tasks: Be the friendly face of our office, handling calls, emails, and travel bookings.
- Company: Join HLK, a leading IP firm with over 200 experts across 7 locations.
- Benefits: Enjoy a supportive work environment, professional development, and a great work/life balance.
- Why this job: This role offers diverse tasks and the chance to make a real impact in a dynamic team.
- Qualifications: GCSEs in Maths and English required; A-Levels preferred. Strong communication and attention to detail essential.
- Other info: 100% office-based role in central Bristol; no applications from job boards accepted.
The predicted salary is between 24000 - 36000 £ per year.
This vacancy is 100% office-based.
Who we are:
HLK is an IP powerhouse comprising over 200 people in 7 locations, providing a full suite of IP services advising across the globe and in all technical and scientific disciplines. We secure intellectual property rights for our clients, who are at the forefront of technological development in the electronics, engineering, chemical and biotechnology sectors.
Why work for HLK:
Our clients expect only the best from us and that is what we deliver. The work here is progressive and challenging yet rewarding. We’re aware that our people are at the heart of everything we do, it’s why we invest in each employee’s professional development and run a yearly well-being programme. HLK offers a great work/life balance in a friendly and supportive working environment.
What will you be doing?
An opportunity has arisen for an enthusiastic, organised, and flexible individual with a team-based approach to join the Business Support Team in our busy central Bristol office. We are looking for someone who is committed to providing high levels of customer service to both our colleagues and clients. This is a varied role that will give you the opportunity to interact with people across the business, so great communication skills, patience, attention to detail and the ability to stay calm in the busier moments is essential. Experience of travel co-ordination would be an advantage. The successful candidate will have a positive and hands-on approach to tasks and will be eager to drive change and improvements in processes.
Key Responsibilities(this list is non-exhaustive)
- Be the first point of contact for our clients, contractors, and colleagues, whether by phone, email, Microsoft Teams, or in person.
- Process and distribute incoming mail, arrange courier services, process outgoing mail, and distribute internal mail.
- Provide a travel booking function for colleagues across the firm, ensuring it runs smoothly and is cost-effective.
- Coordinate the booking and use of meeting rooms, ensuring that meeting requirements are documented and provided for in a timely manner.
- Carry out regular building walks throughout the day to ensure that the office is tidy, and health and safety requirements are always adhered to.
- Provide central support to our other office locations, liaising with colleagues in those offices to provide a consistent service.
- Meet and exceed colleague expectations by providing great customer service, and responding in a prompt, timely, and professional manner to all requests.
- Provide support as needed to the Management Team.
Person Specification
- Clear communication skills with a good command of the English language (including spelling and grammar).
- A high level of accuracy and excellent attention to detail.
- The ability to prioritise and work well to deadlines.
- Flexible towards changes and ability to adapt to ensure a smooth and efficient service to the team.
- Ability to work independently as well as part of a team.
- A good working knowledge and competence with Microsoft Office.
- A quick and strong aptitude for learning new computer systems and administration processes
- Reliability and commitment.
- GCSE (or equivalent) Grade C/Grade 4 or above in Mathematics and English. A-Levels would be an advantage.
To apply, please click on the ‘Apply for this job’ button and follow the instructions. If you would like to discuss this role further please contact Jess Matthews (HR Administrator) on 0117 910 3200 or you can email us atcareers@hlk-ip.com.Please note we do not accept applications from job boards, please apply directly on our website to be considered.
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Receptionist / Office Administrator employer: Haseltine Lake Kempner
Contact Detail:
Haseltine Lake Kempner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Office Administrator
✨Tip Number 1
Familiarise yourself with HLK's services and the industries they operate in. Understanding their focus on intellectual property in sectors like electronics and biotechnology will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for clients and colleagues, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to prioritise and stay calm under pressure, which is essential for this role.
✨Tip Number 4
If you have experience with travel coordination, be ready to discuss it in detail. Highlight any specific tools or systems you've used, as well as how you ensured cost-effectiveness and smooth operations in your previous roles.
We think you need these skills to ace Receptionist / Office Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the specific needs of HLK.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include any specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills, attention to detail, and ability to work under pressure, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the receptionist role.
How to prepare for a job interview at Haseltine Lake Kempner
✨Showcase Your Communication Skills
As a receptionist and office administrator, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where effective communication made a difference.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks and prioritise effectively. Share specific instances where your organisational skills led to successful outcomes in previous roles.
✨Demonstrate Customer Service Excellence
Since you'll be the first point of contact for clients and colleagues, it's crucial to show your commitment to high levels of customer service. Prepare to share examples of how you've gone above and beyond to meet customer needs in the past.
✨Be Ready to Discuss Adaptability
The job description mentions the need for flexibility and adaptability. Think of situations where you've successfully adapted to changes or challenges in the workplace. This will show that you're ready to thrive in a dynamic environment.
