At a Glance
- Tasks: Provide IT support and application assistance to colleagues using Microsoft 365 and in-house systems.
- Company: Join HLK, a leading IP powerhouse with a focus on innovation and employee development.
- Benefits: Enjoy a great work/life balance, hybrid working, and a supportive environment.
- Other info: Opportunities for travel to offices in London, Leeds, Munich, or Glasgow.
- Why this job: Be part of a progressive team that values your input and invests in your growth.
- Qualifications: Experience in IT support, problem-solving skills, and a passion for new technologies.
The predicted salary is between 38097 - 46563 £ per year.
Who we are
HLK are an IP powerhouse comprising over 200 people in 5 locations, providing a full suite of IP services advising across the globe and in all technical and scientific disciplines.
We secure intellectual property rights for our clients, who are at the forefront of technological development in the electronics, engineering, chemical and biotechnology sectors.
Why work for HLK
Our clients expect only the best from us and that is what we deliver.
The work here is progressive and challenging yet rewarding.
We're aware that our people are at the heart of everything we do, it's why we invest in each employee's professional development, run a yearly wellbeing programme, and not only listen to feedback, but act on it.
You will be responsible for
As part of the IT Services Team, this role will provide crucial day to day support to our colleagues on both our Microsoft 365 and in-house systems.
IT support
- Manage helpdesk queues to ensure timely resolution of issues
- Provide hardware support for our fleet of laptops and docks/monitors
- Mobile phone support for corporate i Phone users, and assist with accessing company resources on personally owned devices
- Assist with network connectivity issues
- Manage AD/Azure AD user accounts for starters/leavers
- Ensure our asset management database is constantly kept up to date
- Provide new users with a basic IT induction
- Manage Microsoft Exchange Online / Teams groups and distribution lists
- Provide IT assistance for equipment rollouts / office refurbishments
- Provide IT assistance for our meeting room equipment.
Application support
- Provide triage support for our internal automated processes
- Assist colleagues with issues using our main systems
- Support our end-users with Microsoft 365 applications
- Maintain our helpdesk system (adding categories etc)
- Assist with our Phishing awareness system.
About you
We are looking for an organised individual with a keen eye for detail and a good technical background.
The ideal candidate will have excellent communication and problem-solving skills, be willing to embrace new technologies such as automation/AI and have the appetite to incorporate them into their role.
This role would ideally suit an IT Support Engineer with a minimum of three years of supporting general IT and user applications and two years of 2nd line support.
- Required
- Active Directory administration
- Windows 11 / Microsoft 365 user support
- Laptop hardware maintenance
- Use of a ticket-based helpdesk system
- Strong problem-solving and troubleshooting skills
- Excellent customer-focussed communication and collaboration abilities
- Video Conferencing Equipment.
Advantageous
- Experience of Azure and Azure AD
- Relevant Microsoft / Comp Tia qualifications
- Apple i Phone / i OS experience
- Power Automate
- Software systems testing
- ITIL.
HLK offers a great work/life balance, a friendly and supportive working environment with the opportunity of hybrid working.
Travel may occasionally be required to our offices in London / Leeds / Munich or Glasgow.
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IT & Applications Support Engineer employer: Haseltine Lake Kempner
Join a dynamic and supportive team as an Assistant Trademark Administrator, where your contributions are not just recognised but celebrated. Our firm fosters a collaborative work culture that values your ideas and encourages professional growth, all while offering a competitive salary and the chance to work with prestigious brands on an international scale. Located in a vibrant area, we provide a stimulating environment that promotes both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Applications Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Haseltine Lake Kempner values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Haseltine Lake Kempner might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Haseltine Lake Kempner!
✨Direct Apply to Haseltine Lake Kempner
Let's not forget to apply directly through the Haseltine Lake Kempner website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & Applications Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Haseltine Lake Kempner.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Haseltine Lake Kempner. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Haseltine Lake Kempner
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
