At a Glance
- Tasks: Manage customer orders and supply chain processes while ensuring top-notch service.
- Company: Join Hasbro and Wizards of the Coast, where play meets innovation.
- Benefits: Enjoy health perks, flexible working, and opportunities for personal growth.
- Other info: Hybrid working model with a vibrant team culture and career advancement opportunities.
- Why this job: Be part of a team that creates joy and connection through legendary play experiences.
- Qualifications: Experience in supply chain and order management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
This role is initially a 12‑month contract to join a dedicated team at Hasbro / Wizards of the Coast, based in Stockley Park, Uxbridge / Hayes, with hybrid working. You will be required to be in the office on Tuesdays, Wednesdays, and Thursdays, with flexibility on Mondays and Fridays. This is a full‑time position.
Order Management You Will Be Responsible For:- Management of WotC product, FOC, and POS, resolving EDI issues, ensuring correct quantities, pricing and delivery dates and any other requirements, such as special packaging, are delivered within specific ordering cycles.
- Proactively complete and communicate any cancellations, resolve any incomplete orders at the first opportunity, and regularly review the open order book to ensure all orders are delivered in line with the planning schedule.
- Ensure rejection codes are correct, cancellations are kept to a minimum, and fill rate is at the highest possible level.
- Point of contact for both e-Commerce customers and other customers for orders, understand the ordering cycle and deal with routine enquiries and resolve non-routine enquiries.
- Ensuring the Customer expectation is managed and met; that they receive goods at the correct time, within the correct packaging, at the correct price.
- Be aware of urgent/promotional stock requirements, set change, and review your Account Allocation and Account reserve regularly.
- Working closely with the SSC (Shared Service Centre) team for immediate order issue resolution, with Distribution Centres for planning and customer bookings, and the Sales team for ordering updates.
- Maintain full knowledge of the credit status on your accounts.
- Awareness of listings, catalogue launches, New Release dates and stock arrival, including allocation lines.
- Ensuring work instructions and processes are updated regularly.
- Recommend improvements and implement processes to continually develop our service and performance.
- Managing Account(s) from any Channel, from order receipt, issuing resolution to stock allocation through to distribution.
- Proactively manage the information flow to the Account relating to order information, availability information, issue resolution and shipment timing.
- Following and adhering to Company Policies and Procedures in line with SOX requirements, ensuring outstanding levels of quality and accuracy within all transactions.
- Daily reporting of the open order book (with commentary), orders with the Distribution centre and orders shipped, following up on any issues.
- Actively participating as a member of the Operations Team.
- Resolving routine and non-routine supply chain enquiries, seeking to improve processes, and building a good working relationship with all team members to deliver the agreed level of Service.
- Having a clear understanding of the EMEA & Global business objectives, and related Account activities.
- Take personal responsibility for achieving excellent levels of customer service and customer satisfaction when dealing with customers, both internal and external (e-Commerce and general Customers).
- Proven Supply Chain and Order Management experience.
- Excellent command of the English language and communication skills.
- Excellent administration skills, highly organised with attention to detail.
- PC skills – MS Word and Excel, and knowledge of SAP as a minimum requirement.
- Numerical reasoning skills.
- Deadline-oriented, with the ability to escalate/mitigate risks.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness, Time Off to Recharge, Financial Well-being, Life & Family Support, Volunteer and Community Initiatives, Learning & Development, Exclusive Perks.
Customer Account Representative - Customer Order and Supply Chain (FTC) in Uxbridge employer: Hasbro
At Hasbro and Wizards of the Coast, we take pride in fostering a vibrant work culture that champions creativity and collaboration. As a Customer Account Representative in Stockley Park, you will enjoy a hybrid working model, competitive benefits including health and wellness support, and ample opportunities for professional growth within a company that values imagination and innovation. Join us to be part of a team that not only shapes legendary play experiences but also invests in your personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Representative - Customer Order and Supply Chain (FTC) in Uxbridge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hasbro and Wizards of the Coast's values and mission. This will help you connect your experiences with their goals, showing them you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your communication skills! As a Customer Account Representative, you'll need to be clear and concise. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you resolved issues or improved processes. Be ready to share these stories during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Account Representative - Customer Order and Supply Chain (FTC) in Uxbridge
Some tips for your application 🫡
Show Your Passion for Play:When writing your application, let your enthusiasm for play and creativity shine through. We want to see how you can bring that spark to the role and contribute to our mission of creating joy and connection.
Tailor Your Experience:Make sure to highlight your relevant experience as a Customer Account Representative. We’re looking for specific examples of how you've managed orders, resolved issues, and communicated effectively with customers in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, ensuring we can easily see how you fit into our team and the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Hasbro and Wizards of the Coast.
How to prepare for a job interview at Hasbro
✨Know Your Stuff
Before the interview, dive deep into Hasbro and Wizards of the Coast's products and their ordering processes. Familiarise yourself with their iconic brands and any recent launches. This will not only show your enthusiasm but also help you answer questions about product knowledge confidently.
✨Showcase Your Communication Skills
As a Customer Account Representative, clear communication is key. Prepare examples from your past experiences where you effectively managed customer expectations or resolved issues. Practising how you articulate these scenarios can make a big difference in demonstrating your fit for the role.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills, especially regarding order management and supply chain issues. Think of specific instances where you successfully navigated challenges, such as resolving EDI issues or managing cancellations, and be ready to discuss them in detail.
✨Emphasise Your Organisational Skills
This role requires excellent administration skills and attention to detail. Prepare to discuss how you stay organised, manage deadlines, and ensure accuracy in your work. You might even want to bring along examples of reports or processes you've improved in previous roles to illustrate your capabilities.
