At a Glance
- Tasks: Manage customer orders and supply chain processes while ensuring top-notch service.
- Company: Join Hasbro and Wizards of the Coast, where play meets innovation.
- Benefits: Enjoy health perks, time off, and opportunities for personal growth.
- Other info: Hybrid working model with a vibrant team culture and career development.
- Why this job: Be part of a team that creates joy and connection through iconic brands.
- Qualifications: Experience in supply chain and order management with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Wetake play seriously.
We’re looking for curious adventurers ready to find their party, fueled by imaginationand driveto build what’s never been built before.
At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play.
This is your chance to shape legendary play that lasts a lifetime.
Are you our next Customer Order and Supply Chain professional, with experience as a Customer Account Representative?
This role is initially a 12-month contract to join a dedicated team at Hasbro / Wizards of the Coast, based in Stockley Park, Uxbridge / Hayes, with hybrid working.
You will be required to be in the office on Tuesdays, Wednesdays, and Thursdays, with flexibility on Mondays and Fridays.
This is a full-time position.
Order Management
- Management of Wot C product, FOC, and POS, resolving EDI issues, ensuring correct quantities, pricing and delivery dates and any other requirements, such as special packaging, are delivered within specific ordering cycles.
- Proactively complete and communicate any cancellations, resolve any incomplete orders at the first opportunity, and regularly review the open order book.
- To ensure all orders are delivered in line with the planning schedule.
- Ensure rejection codes are correct, cancellations are kept to a minimum, and fill rate is at the highest possible level.
Customer and e-Commerce Customer Liaison
- Point of contact for both e-Commerce customers and other customers for orders, understand the ordering cycle and deal with routine enquiries and resolve non-routine enquiries.
- Ensuring the Customer expectation is managed and met; that they receive goods at the correct time, within the correct packaging, at the correct price.
Reserves
- Be aware of urgent/promotional stock requirements, set change, and review your Account Allocation and Account reserve regularly.
Clear Communication
- Working closely with the SSC (Shared Service Centre) team for immediate order issue resolution, with Distribution Centres for planning and customer bookings, and the Sales team for ordering updates.
- Maintain full knowledge of the credit status on your accounts.
Product Knowledge
- Awareness of listings, catalogue launches, New Release dates and stock arrival, including allocation lines.
Processes and Procedures
- Ensuring work instructions and processes are updated regularly. Recommend improvements and implement processes to continually develop our service and performance.
- Managing Account(s) from any Channel, from order receipt, issuing resolution to stock allocation through to distribution.
Proactively manage the information flow to the Account relating to order information, availability information, issue resolution and shipment timing.
- Following and adhering to Company Policies and Procedures in line with SOX requirements, ensuring outstanding levels of quality and accuracy within all transactions.
Reporting
- Daily reporting of the open order book (with commentary), orders with the Distribution centre and orders shipped, following up on any issues.
- Actively participating as a member of the Operations Team.
- Resolving routine and non-routine supply chain enquiries, seeking to improve processes, and building a good working relationship with all team members to deliver the agreed level of Service.
- Having a clear understanding of the EMEA & Global business objectives, and related Account activities.
Knowledge, Skills and Behaviours required
- Take personal responsibility for achieving excellent levels of customer service and customer satisfaction when dealing with customers, both internal and external (e-Commerce and general Customers).
- Proven Supply Chain and Order Management experience.
- Excellent command of the English language and communication skills.
- Excellent administration skills, highly organised with attention to detail.
- PC skills – MS Word and Excel, and knowledge of SAP as a minimum requirement.
- Numerical reasoning skills.
- Deadline-oriented, with the ability to elevate/ mitigate risks.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility.
Benefits and programs may include
- Health & Wellness
- Time Off to Recharge
- Financial Well-being
- Life & Family Support
- Volunteer and Community Initiatives
- Learning & Development
- Exclusive Perks
Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.
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Customer Account Representative - Customer Order and Supply Chain (FTC) in London employer: Hasbro
At Hasbro, we take play seriously and foster a vibrant work culture that encourages creativity and collaboration. As a Senior Demand Planning Business Partner in our West London office, you'll enjoy a hybrid working model, competitive benefits, and ample opportunities for professional growth while being part of a team that reimagines iconic brands and creates joyful experiences. Join us to shape legendary play and make a meaningful impact in a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Representative - Customer Order and Supply Chain (FTC) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hasbro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hasbro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Representative - Customer Order and Supply Chain (FTC) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hasbro:Your cover letter is your chance to shine! Tell us why you want to work at Hasbro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hasbro!
How to prepare for a job interview at Hasbro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
