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For Companies At a Glance
- Tasks: Engage with customers, manage check-ins, and ensure a smooth service experience.
- Company: Join Harwoods Group, a family-owned automotive retailer with a rich history since 1931.
- Benefits: Enjoy a company pension, referral scheme, and opportunities for personal growth.
- Why this job: Be part of a dynamic team, interact with cars, and enhance customer satisfaction.
- Qualifications: Customer service experience and basic computer skills are essential.
- Other info: Dress smartly and maintain brand standards while delivering top-notch service.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Crawley Audi Team as a Service Host
- Do you like cars?
- Do you enjoy customer interaction?
- Are you a team player?
Job Purpose
Department/Business/Location: Crawley Audi Service
Reports To: Aftersales Manager
Key Responsibilities
- Follow Service check-in and handover process for all visiting customers.
- Perform Connected Car checks for each customer following manufacturer guidelines.
- Provide face-to-face contact for all visiting Service customers.
- Ensure customer interactions meet brand expectations.
- Attend to all waiting customers and keep waiting facilities clean and tidy.
Accountabilities
- Support other functions as directed by ASM.
- Manage check-in processes, including retrieving Job Cards, confirming work required, and updating details.
- Guide customers through the journey, including VHC process and electronic completion packs.
- Check and connect Connected Car systems for each customer.
- Obtain customer signatures and check in on DMS.
- Coordinate with the control team and concierge for loan cars and customer handovers.
- Assist walk-in customers with inquiries and future bookings.
- Handle check-out procedures, including confirming details, processing payments, and thanking customers.
- Discuss CSI surveys with customers and manage collections.
- Maintain a presentable appearance according to brand standards and adhere to dress code.
- Deliver excellent internal and external customer service and courtesy.
Skills & Requirements
- Experience in a customer service environment.
- Ability to work as part of a team.
- Computer literacy.
About Harwoods Group
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW, Mini, and MAN. Operating across five counties in South East England, we prioritize our people and customers, fostering growth, responsibility, and teamwork. We offer industry-leading development programs and a supportive work environment.
We look forward to your application at recruitment@harwoods.co.uk.
Skills for the job: IT literacy, numeracy, smart appearance.
Benefits: Company pension, referral scheme.
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Service Host employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Host
✨Tip Number 1
Familiarise yourself with the Audi brand and its values. Understanding what makes Audi unique will help you connect better with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when dealing with real customers and ensure you can handle various situations effectively.
✨Tip Number 3
Make sure to brush up on your IT skills, especially if you're not very tech-savvy. Being comfortable with computer systems will be crucial for managing check-in processes and handling customer data efficiently.
✨Tip Number 4
Dress smartly and maintain a professional appearance. First impressions matter, and looking the part will show that you take the role seriously and are ready to represent the Audi brand.
We think you need these skills to ace Service Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Host. Familiarise yourself with the key tasks such as customer check-in processes and maintaining service standards.
Tailor Your CV: Highlight your experience in customer service and teamwork in your CV. Use specific examples that demonstrate your ability to interact with customers and work effectively in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention why you want to work for Harwoods Group and how your skills align with their values and expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harwoods Ltd
✨Show Your Passion for Cars
Since the role is at Crawley Audi, it's essential to express your enthusiasm for cars and the automotive industry. Share any personal experiences or knowledge about vehicles that could impress the interviewers.
✨Demonstrate Customer Service Skills
Highlight your experience in customer service during the interview. Be prepared to discuss specific situations where you provided excellent service, resolved issues, or went above and beyond for a customer.
✨Emphasise Teamwork
As a Service Host, you'll be part of a team. Share examples of how you've successfully worked with others in previous roles. This will show that you can collaborate effectively and contribute to a positive work environment.
✨Dress to Impress
Make sure to adhere to the brand's dress code by dressing smartly for the interview. A professional appearance not only reflects your respect for the company but also aligns with the expectations of the role.
