At a Glance
- Tasks: Support the Aftersales department with invoicing and administrative tasks.
- Company: Join Harwoods Group, a top automotive dealer with a family-owned vibe since 1931.
- Benefits: Enjoy a full-time role with potential for paid overtime and a supportive team environment.
- Other info: Flexible working hours and opportunities for personal development await you!
- Why this job: Be part of a values-driven company that prioritises growth, teamwork, and fun in the workplace.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
The predicted salary is between 24000 - 36000 € per year.
Service Administrator – Totton MAN Truck Centre
Job Benefits
- 25 days annual leave + Bank Holidays.
- Company pension scheme
- Employee referral programme
- Manufacturer training
- Harwoods Academy
- On site parking
- Annual bonus potential of £4,800 (increases after 1 year of continuous employment)
Hours
Monday to Friday 8:30am-5:00pm
Job Purpose
The role of the Aftersales Administrator is to be responsible for all administrative aspects of the aftersales department, in accordance with company and franchise processes and policies.
Department / Business / Location
Service
Reports To
Service Manager
Key Responsibilities
- Support Aftersales department in all aspects of invoicing.
- Submit claims accurately to MAN UK.
- Carry out self‑audits on all completed job packs to ensure manufacturer compliance.
- Analyse, process workshop job cards and invoicing.
- Communicate with customers and obtain final order numbers.
- Input costs on customer’s own portals.
- Carry out basic office duties and housekeeping.
- Assist front of house as and when required.
- Raise job packs in accordance with job requirement and audit standards.
- Customer service, face to face and handling phone enquiries.
Essential Skills & Requirements
- Smart appearance.
- Competency in numeracy, literacy and IT.
- Energy and enthusiasm.
- Attention to detail.
Experience
- Administrator experience (essential).
- Automotive administrator experience (desirable).
Benefits
- Company Pension
- Employee Referral Scheme
Service Administrator in Pulborough employer: Harwoods Ltd
Harwoods Group is an exceptional employer, offering a vibrant work culture that prioritises colleague engagement and development. With a strong commitment to employee growth through our industry-leading People Development Programme, we ensure that every team member feels valued and supported in their career journey. Located in the picturesque South East of England, our family-owned automotive retail group fosters a collaborative environment where energy and fun are integral to our daily operations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Pulborough
✨Tip Number 1
Familiarise yourself with the Aftersales department's processes and terminology. Understanding the specific administrative tasks related to invoicing and warranty claims will give you an edge during interviews.
✨Tip Number 2
Showcase your experience in fast-paced customer service environments. Be ready to discuss specific examples of how you've successfully managed multiple tasks while maintaining a high level of customer satisfaction.
✨Tip Number 3
Highlight your computer literacy and adaptability to new systems. Be prepared to discuss any software or tools you've used in previous roles that relate to administration and invoicing.
✨Tip Number 4
Demonstrate your communication skills by preparing to engage in role-play scenarios during the interview. This will help you showcase your ability to handle internal and external customers with courtesy and professionalism.
We think you need these skills to ace Service Administrator in Pulborough
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and skills required for the Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in customer service environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage invoicing and support teams.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of your past experiences that relate to the responsibilities of the Service Administrator, such as managing work in progress (WIP) or handling customer inquiries.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Harwoods Ltd
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience, especially in fast-paced environments. Be ready to discuss specific examples of how you've managed tasks like invoicing and filing in your past roles.
✨Demonstrate Teamwork
Since the role involves working closely with the Aftersales department, be prepared to talk about your experiences in team settings. Share instances where you collaborated effectively with colleagues to achieve common goals.
✨Communicate Clearly
Excellent verbal and non-verbal communication is key for this position. Practice articulating your thoughts clearly and confidently, as well as being attentive to body language during the interview.
✨Understand the Company Values
Familiarise yourself with Harwoods Group's values and culture. Be ready to explain how your personal values align with theirs, particularly around customer service and teamwork, to show that you're a good fit for their environment.
