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- Tasks: Support the Aftersales department with invoicing and customer communication.
- Company: Join a leading MAN Truck Centre with a supportive team.
- Benefits: Enjoy 25 days leave, a pension scheme, and potential bonuses.
- Other info: Great career growth opportunities in a friendly work environment.
- Why this job: Be part of a dynamic team and enhance your administrative skills.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Job Benefits:
- 25 days annual leave + Bank Holidays.
- Company pension scheme.
- Employee referral programme.
- Manufacturer training.
- Harwoods Academy.
- On site parking.
- Annual bonus potential of £4,800 (increases after 1 year of continuous employment).
Hours: Monday to Friday 8:30am-5:00pm
Job Purpose:
The role of the Aftersales Administrator is to be responsible for all administrative aspects of the aftersales department, in accordance with company and franchise processes and policies.
Department / Business / Location: Service
Reports To: Service Manager
Key Responsibilities:
- Support Aftersales department in all aspects of invoicing.
- Submit claims accurately to MAN UK.
- Carry out self‑audits on all completed job packs to ensure manufacturer compliance.
- Analyse, process workshop job cards and invoicing.
- Communicate with customers and obtain final order numbers.
- Input costs on customer’s own portals.
- Carry out basic office duties and housekeeping.
- Assist front of house as and when required.
- Raise job packs in accordance with job requirement and audit standards.
- Customer service, face to face and handling phone enquiries.
Essential Skills:
Service Administrator employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company inside out! Research the Totton MAN Truck Centre and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills align with the responsibilities listed in the job description, especially around invoicing and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight any relevant experience in administration, invoicing, or customer service that aligns with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Totton MAN Truck Centre. Be sure to mention your enthusiasm for the role and how your skills match our needs.
Showcase Your Attention to Detail: As an Aftersales Administrator, attention to detail is key. In your application, give examples of how you've successfully managed tasks that required precision, like invoicing or compliance checks.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Harwoods Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Administrator. Brush up on invoicing processes, customer communication, and compliance standards. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. Highlighting your experience in providing excellent service can set you apart from other candidates.
✨Prepare for Practical Questions
Expect questions that test your problem-solving skills, especially related to administrative tasks. Think about scenarios where you had to analyse data or manage multiple tasks at once, and be ready to explain your thought process.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the position and helps you determine if it's the right fit for you.