Head of Business- Bentley and McLaren in Pulborough

Job Benefits

• Competitive basic and bonus plan
• 25 days annual leave + Bank Holidays
• CBS - Company car
• Company pension scheme
• Employee referral programme
• Manufacturer training
• Harwoods Academy

Job Purpose

The role of the Head of Business is to effectively manage the resources within the business to achieve the required objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels.

Department/Business/Location: Site

Reports To: Brand Director

Direct Reports: Sales and Aftersales Managers

Key Responsibilities

• Develop a customer service driven environment and culture through regular communication, team building and coaching with managers and employees of the business.
• Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.
• Communicate and maintain customer service standards and measurements in line with the requirements of the brand. Achieve balanced scorecard requirements.
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated by the staff.
• Recruit department managers in line with organisational requirements.
• Agree objectives and work standard with department managers and review their performance on a regular basis.
• Develop and monitor the business plan for all sales areas with senior managers and the manufacturer in order to meet business objectives, profit margins and market penetration.
• Liaise on a regular basis with manufacturer representatives and company senior managers to review key performance indicators of the business.
• Ensure the business adheres to current UK legislation and that manufacturer operating standards, policies, procedures and financial controls are regularly reviewed in order to maximise business performance.
• Formulate and agree marketing activities and budgets for the business in order to create and maintain brand awareness.
• Ensure that all staff are aware of Health and Safety requirements and regularly review with departmental managers in order to comply with Health and Safety regulations.

Essential Skills & Requirements

• Full UK driving licence.
• Smart appearance.
• Competent level of education.
• Good understanding of sales and aftersales operations.

Experience

• Previously employed in a similar role.
• Prestige motor manufacture experience.

The Harwoods Way

Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.

At Harwoods, our values shape who we are and how we work:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work

We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire. Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.

As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.

If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.

We demand the best for our colleagues and our customers, and look forward to your application at recruitment@harwoods.co.uk

Benefits

• Company Pension
• Employee Referral Scheme
• CBS - Company Car