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- Tasks: Support the Aftersales Manager in achieving service and parts goals while leading a dynamic team.
- Company: Join a leading automotive company with a focus on customer satisfaction and team development.
- Benefits: Enjoy a competitive salary, annual leave, pension scheme, and bonus potential.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that drives customer satisfaction and business success.
- Qualifications: Passion for customer service, strong organisational skills, and relevant motor industry experience.
The predicted salary is between 38000 - 38000 £ per year.
Basic Salary of £38,000 per year
25 days annual leave + Bank Holidays.
Company pension scheme
Employee referral programme
Working Pattern and applicable rotas
Annual bonus potential of £12,000
Over achievement bonus available
Manufacturer training
Harwoods Academy
Hours: Monday to Friday 8am till 6pm
The role of the Assistant Aftersales Manager is to:
- Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
- Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Department/Business/Location: Aftersales Five Oaks Audi
Reports To: Aftersales Manager
Direct Reports: N/A
Key Responsibilities
This Job Description is not contractual, and the content may be updated at any time.
- Maintain standards of performance of the parts and service teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Essential Skills & Requirements
- Passion for delivering excellent customer satisfaction.
- Good organisational and planning skills.
- Energy and enthusiasm.
- Excellent numeracy and literacy.
- A full understanding of all departments and KPI’s.
- Competency in IT.
- Smart appearance.
- Full UK driving licence.
Experience
Relevant motor industry experience.
Benefits
- Company Pension
- Referral Scheme
- Bonus Structure
Assistant Aftersales Manager in Pulborough employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager in Pulborough
✨Tip Number 1
Network like a pro! Reach out to people in the motor industry, especially those connected to aftersales. Attend events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer satisfaction and be ready to share how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Showcase your passion for the motor industry during interviews. Talk about your previous experiences and how they’ve shaped your understanding of aftersales. Let your enthusiasm for delivering excellent customer service come through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Aftersales Manager in Pulborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Aftersales Manager role. Highlight your relevant experience in the motor industry and any skills that match the job description, like customer satisfaction and team management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our aftersales team. Keep it engaging and personal.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully managed teams or improved customer satisfaction. We love seeing real-life applications!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Harwoods Ltd
✨Know Your Stuff
Make sure you understand the role of an Assistant Aftersales Manager inside out. Familiarise yourself with key responsibilities like managing parts and service volumes, coaching your team, and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your relevant motor industry experience in detail. Think about specific examples where you've successfully managed teams or improved customer service. This will demonstrate your capability and how you can contribute to the company's goals.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Dress to Impress
First impressions matter, so make sure you present yourself smartly. A professional appearance not only reflects your seriousness about the job but also aligns with the company's standards. Remember, you're not just interviewing for a job; you're showcasing your potential as a future leader in the aftersales department.