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For Companies At a Glance
- Tasks: Lead the aftersales team to achieve service and parts goals while ensuring customer satisfaction.
- Company: Join a family-owned automotive retailer with a rich heritage and prestigious brand partnerships.
- Benefits: Enjoy a competitive salary, company car, pension scheme, and generous annual leave.
- Why this job: Make a real impact in a dynamic environment focused on growth and teamwork.
- Qualifications: Previous experience as an Aftersales Manager and a passion for customer satisfaction.
- Other info: Be part of a supportive culture that values development and career progression.
The predicted salary is between 36000 - 60000 £ per year.
Job Benefits
- Competitive basic and bonus plan
- Over achievement bonus
- 25 days annual leave + Bank Holidays
- Company car
- Company pension scheme
- Employee referral programme
- Manufacturer training
- Harwoods Academy
Job Purpose
The role of the Aftersales Manager is to achieve parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles. Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Key Responsibilities
- Maintain standards of performance of the Service and Parts teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Essential Skills & Requirements
- Passion for delivering excellent customer satisfaction.
- Good organisational and planning skills.
- Energy and enthusiasm.
- Excellent numeracy and literacy.
- A full understanding of all departments and KPI’s.
- Competency in IT.
- Smart appearance.
- Full UK driving licence.
Experience
Essential: Previous/current Aftersales Manager experience.
The Harwoods Way
Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people. Our values shape who we are and how we work:
- We Treasure our people and our customers
- We challenge ourselves to grow & improve
- We grab responsibility
- We run in the same direction as one team
- We inject energy and fun into our work
We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire. Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do. As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition. If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way. We demand the best for our colleagues and our customers, and look forward to your application at recruitment@harwoods.co.uk.
Benefits
- Company car
- Company pension scheme
- Referral scheme
Aftersales Manager- Audi in Pulborough employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager- Audi in Pulborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current Aftersales Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and achieving targets. Use specific examples from your past roles to demonstrate how you’ve driven success in aftersales.
✨Tip Number 3
Research the company! Before any interview, make sure you know what makes Harwoods tick. Familiarise yourself with their values and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Harwoods family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Aftersales Manager- Audi in Pulborough
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for delivering excellent customer satisfaction in your application. We want to see that you genuinely care about the customer experience and how you can contribute to our team.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Aftersales Manager role. Focus on your previous management experience and how you've motivated teams to achieve their goals, just like we do at StudySmarter.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your key achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harwoods Ltd
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the role of an Aftersales Manager. Brush up on your knowledge of parts and service volumes, customer satisfaction indicators, and stock control. This will show that you’re not just interested in the job but also understand what it entails.
✨Showcase Your Leadership Skills
Since this role involves motivating and developing a team, be ready to share examples of how you've successfully led teams in the past. Talk about your coaching methods and how you’ve managed performance to achieve targets. This will demonstrate your capability to lead the Aftersales team effectively.
✨Understand the Brand
Familiarise yourself with Audi’s brand standards and values. Be prepared to discuss how you can ensure that service processes meet these standards. Showing that you align with the company’s ethos will make you a more attractive candidate.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewer. Ask about the current challenges the Aftersales team is facing or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.