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- Tasks: Manage aftersales admin tasks, invoicing, and customer communication.
- Company: Join Harwoods Group, a family-owned automotive leader since 1931.
- Benefits: Enjoy 25 days leave, pension scheme, and potential annual bonus of £4,800.
- Why this job: Be part of a dynamic team that values growth, energy, and fun.
- Qualifications: Previous admin experience required; automotive experience is a plus.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Benefits package at Swindon MAN Truck Centre:
- 25 days annual leave + Bank Holidays
- Company pension scheme
- Employee referral programme
- Manufacturer training
- Harwoods Academy
- On site parking
- Annual bonus potential of £4,800 (this increases after 1 year of continuous employment)
Hours: Monday to Friday 8.30am-5.00pm
Job Purpose:
The role of the Aftersales Administrator is to be responsible for all administrative aspects of the aftersales department, in accordance with company and franchise processes and policies.
KEY RESPONSIBILITIES:
- Support Aftersales dept in all aspects of invoicing
- Submitting claims accurately to MAN UK
- Carry out self-audits on all completed job packs to ensure manufacturer compliance
- Analysing, processing workshop job cards and invoicing
- Communicate with customers and obtain final order numbers
- Input costs on customers own portals
- Carry out basic office duties and housekeeping
- Assist front of house as and when required
- Raise job packs in accordance with job requirement and audit standards
- Customer service, face to face and handling phone enquiries
Essential Skills & Requirements:
- Smart appearance
- Competency in numeracy, literacy and IT
- Energy and enthusiasm
- Attention to detail
Experience:
- Essential: Administrator experience
- Desirable: Automotive administrator experience
The Harwoods Way:
Harwoods Group is a Values Led, Family Owned Automotive Retail Group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement.
- We treasure our people and our customers
- We challenge ourselves to grow & improve
- We grab responsibility
- We run in the same direction as one team
- We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing various brand partners. We operate across 5 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire. With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk
Aftersales Administrator in Pulborough employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Administrator in Pulborough
✨Tip Number 1
Get to know the company! Research Harwoods Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and think about how your experience aligns with the Aftersales Administrator role. Confidence is key, so the more you prepare, the better you'll feel!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Harwoods Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Aftersales Administrator in Pulborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Aftersales Administrator role. Highlight any relevant admin experience, especially in the automotive sector, to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re a great fit for the team and how you embody our values.
Show Off Your Attention to Detail: As an Aftersales Administrator, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harwoods Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Administrator. Familiarise yourself with the key responsibilities like invoicing and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your administrative experience and any relevant skills, especially in numeracy and IT. Be ready to discuss specific examples where you've demonstrated attention to detail or handled customer inquiries effectively. This will prove you're a great fit for the team.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly for the interview. A professional appearance shows that you respect the opportunity and are serious about the role. Plus, it aligns with the company's values of professionalism.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
