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For Companies At a Glance
- Tasks: Lead a team to manage vehicle services and repairs while ensuring top-notch customer satisfaction.
- Company: Join Harwoods, a family-owned automotive group with a rich history and a commitment to excellence.
- Benefits: Enjoy 25 days annual leave, a company pension, and potential bonuses, plus a company car!
- Why this job: Be part of a dynamic team that values growth, energy, and fun in the workplace.
- Qualifications: Experience in motor trade management and strong communication skills are essential.
- Other info: This role is based in Pulborough until December 2025, with opportunities for training and development.
The predicted salary is between 36000 - 60000 £ per year.
Service Manager Package
- 25 days annual leave + Bank Holidays
- Company pension scheme
- Employee referral programme
- Working pattern and applicable rotas
- Annual bonus potential
- Company car
- Manufacturers training
- Harwoods Academy
Job Purpose
Department/Business/Location:
Reports To: Aftersales Manager
Direct Reports: Service Advisors, Service Administrators, Technicians
PLEASE NOTE: THIS ROLE IS RESPONSIBLE FOR ASTON MARTIN & HARWOODS OF SUSSEX OPERATIONS. IT WILL TEMPORARILY BE BASED AT OUR HARWOODS SUSSEX SITE IN PULBOROUGH (RH20 1AR) UNTIL DECEMBER 2025.
Fuel allowance available.
Key Responsibilities
This Job Description is not contractual, and the content may be updated at any time.
- Managing the service and repair of vehicles in a timely manner and to brand standards to hit NPS and Sales Targets
- Service check-in, progress, and handover process for all visiting customers
- Customer complaint resolution and NPS return review
- A team atmosphere pervades throughout the department
Accountabilities
- Managing the service and repair of vehicles in a timely manner and to brand standards to hit NPS and Sales Targets
- Service check-in, progress, and handover process for all visiting customers
- Customer complaint resolution and NPS return review
- A team atmosphere pervades throughout the department
- Diary controls and allocation between teams
- Pre-Call and NPS call controls and reporting
- Manage absence of Non-Technical Team ensuring cover to an agreed level is met
- Assist with the performance management and motivation of the team
- Deal with all Credit Control queries
- Full WIP & Cash Debt controls
- Loan car fleet management, condition, and safety standards
- Effective use of department Pinnacle system and standards
Skills & Requirements
- Demonstrable motor trade service manager, supervisor, or workshop controller experience
- Computer Literate with experience in learning new systems
- Excellent verbal and nonverbal communicator
- Evidence of delivering against manufacturer CSI targets
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement:
- We treasure our people and our customers
- We challenge ourselves to grow & improve
- We grab responsibility
- We run in the same direction as one team
- We inject energy and fun into our work
We are a top 30 automotive dealer group, ranked by annual turnover on AM100, representing brands including Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN.
We operate across 5 counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods offers industry-leading people development programs, including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and colleague recognition.
After continued growth, we now employ circa 1,100 colleagues across approximately 28 state-of-the-art facilities.
We demand the best for our colleagues and customers and look forward to your application at recruitment@harwoods.co.uk.
Benefits
- Company Pension
- Employee Referral Scheme
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Luxury Service Manager employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Service Manager
✨Tip Number 1
Familiarise yourself with the Aston Martin brand and its values. Understanding their customer service expectations and how they align with Harwoods' commitment to excellence will help you stand out during interviews.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in luxury vehicle service management. Attend relevant events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Highlighting your ability to meet manufacturer CSI targets will demonstrate your capability for this position.
✨Tip Number 4
Research the Pinnacle system mentioned in the job description. Familiarity with this software or similar systems will show your readiness to hit the ground running and manage operations effectively from day one.
We think you need these skills to ace Luxury Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Luxury Service Manager position. Tailor your application to highlight relevant experience in managing service and repair operations.
Highlight Relevant Experience: Emphasise your demonstrable experience in the motor trade, particularly in service management or supervisory roles. Use specific examples that showcase your ability to meet manufacturer CSI targets and manage teams effectively.
Showcase Communication Skills: Since excellent verbal and non-verbal communication is crucial for this role, provide examples in your application that demonstrate your communication skills, especially in customer complaint resolution and team collaboration.
Align with Company Values: Familiarise yourself with Harwoods Group's values and incorporate them into your application. Show how you treasure people, challenge yourself to grow, and work as part of a team, which will resonate well with their culture.
How to prepare for a job interview at Harwoods Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Aston Martin and Harwoods of Sussex thoroughly. Understand their values, history, and what sets them apart in the luxury automotive market. This knowledge will show your genuine interest in the role and the company.
✨Demonstrate Leadership Skills
As a Luxury Service Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight your ability to motivate and inspire others.
✨Prepare for Customer Scenarios
Given the focus on customer service and complaint resolution, think of specific situations where you've handled difficult customers or improved customer satisfaction. Be ready to discuss how you would apply these skills in the context of managing service operations.
✨Showcase Your Technical Knowledge
While the role is managerial, having a solid understanding of the technical aspects of vehicle service and repair is crucial. Brush up on relevant terminology and processes, and be prepared to discuss how you can ensure that the team meets brand standards.
