At a Glance
- Tasks: Welcome customers, manage calls, and keep the reception area tidy.
- Company: Join Harwoods Group, a top automotive dealer with a family-owned vibe since 1931.
- Benefits: Enjoy a supportive work culture, development programs, and a fun team environment.
- Other info: Work Monday to Friday, 8.30am to 6pm, in a vibrant automotive setting.
- Why this job: Be part of a dynamic team that values growth, responsibility, and customer experience.
- Qualifications: Smart appearance, IT skills, and a knack for organisation are essential.
The predicted salary is between 30000 - 42000 £ per year.
The role of the Head Receptionist is to:
- Ensure customers and visitors receive an immediate welcome.
- Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.
Key Responsibilities:
- Ensure reception area is staffed and kept tidy at all times.
- Direct customers towards the seating area and offer refreshments while they are waiting.
- Handle and coordinate all calls and visitors, taking full details of the caller's business, paging members of staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer refreshments stocked up at all times.
- Keep customer waiting area clean and tidy and clear of crockery etc., at all times; also kitchen area in showroom.
- Correctly process all outgoing post ready for dispatch each evening.
- Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Essential Skills & Requirements:
- Smart appearance.
- Competency in numeracy, literacy, and IT.
Desirable: Relevant previous job history.
Hours: Monday - Friday 8.30am - 6pm.
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement.
We treasure our people and our customers. We challenge ourselves to grow & improve. We grab responsibility. We run in the same direction as one team. We inject energy and fun into our work.
We are a top 30 automotive dealer group by annual turnover on AM100, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN. We operate across five counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group offers industry-leading development programs including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and colleague recognition.
We now operate with approximately 1,100 colleagues across 28 state-of-the-art facilities. We demand the best for our colleagues and customers.
We look forward to your application at recruitment@harwoods.co.uk.
Skills for the job: IT literacy, Numeracy, Organisational skills, Smart appearance.
Head Receptionist in Pulborough employer: Harwoods Ltd
Harwoods Group is an exceptional employer that prioritises the well-being and development of its employees, fostering a vibrant work culture where teamwork and responsibility are celebrated. With a strong commitment to colleague engagement and industry-leading development programmes, employees can expect meaningful growth opportunities in a supportive environment across our state-of-the-art facilities in the South East of England. Join us to be part of a family-owned automotive retail group that values its people and customers alike, ensuring a rewarding and enjoyable workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in Pulborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harwoods Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harwoods Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head Receptionist in Pulborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harwoods Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Harwoods Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harwoods Ltd!
How to prepare for a job interview at Harwoods Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
