At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer satisfaction in a prestigious automotive environment.
- Company: Join Harwoods Group, a family-owned retailer with a legacy of excellence since 1931.
- Benefits: Enjoy competitive salary, bonus plans, 25 days leave, company car, and pension scheme.
- Other info: Be part of a values-led company that treasures its people and fosters growth.
- Why this job: Make a real impact in the luxury automotive sector while developing your leadership skills.
- Qualifications: Experience in a similar role with a strong understanding of sales and aftersales operations.
The predicted salary is between 60000 - 80000 € per year.
Job Benefits
- Competitive basic and bonus plan
- 25 days annual leave + Bank Holidays
- Company car
- Company pension scheme
- Employee referral programme
- Manufacturer training
- Harwoods Academy
Job Purpose
The role of the Head of Business is to effectively manage the resources within the business to achieve the required objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels.
Department/Business/Location: Site Reports To Brand Director Direct Reports Sales and Aftersales Managers
Key Responsibilities
This Job Description is not contractual, and the content may be updated at any time.
- Develop a customer service driven environment and culture through regular communication, team building and coaching with managers and employees of the business.
- Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.
- Communicate and maintain customer service standards and measurements in line with the requirements of the brand.
- Achieve balanced scorecard requirements.
- Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated by the staff.
- Recruit department managers in line with organisational requirements.
- Agree objectives and work standard with department managers and review their performance on a regular basis.
- Develop and monitor the business plan for all sales areas with senior managers and the manufacturer in order to meet business objectives, profit margins and market penetration.
- Liaise on a regular basis with manufacturer representatives and company senior managers to review key performance indicators of the business.
- Ensure the business adheres to current UK legislation and that manufacturer operating standards, policies, procedures and financial controls are regularly reviewed in order to maximise business performance.
- Formulate and agree marketing activities and budgets for the business in order to create and maintain brand awareness.
- Ensure that all staff are aware of Health and Safety requirements and regularly review with departmental managers in order to comply with Health and Safety regulations.
Essential
- Full UK driving licence.
- Smart appearance.
- Competent level of education.
- Good understanding of sales and aftersales operations.
Experience Essential
- Previously employed in a similar role.
- Prestige motor manufacture experience.
The Harwoods Way
Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people. At Harwoods, our values shape who we are and how we work: We Treasure our people and our customers. We challenge ourselves to grow.
Head of Business- Audi employer: Harwoods Ltd
At Harwoods Group, we pride ourselves on being an exceptional employer, offering a competitive benefits package that includes a generous annual leave allowance, a company car, and opportunities for professional development through our Harwoods Academy. Our Portsmouth Audi location fosters a collaborative and customer-focused work culture, where employees are encouraged to grow and thrive in their roles while being part of a family-owned business that values its people and prioritises employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business- Audi
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Portsmouth Audi. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Harwoods is all about family and growth, think about how your own values align with theirs. Be ready to share examples of how you've fostered a customer service-driven environment in your previous roles.
✨Tip Number 3
Showcase your leadership skills! As a Head of Business, you’ll need to demonstrate your ability to lead teams effectively. Prepare stories that highlight your experience in managing sales and aftersales operations, and how you’ve achieved objectives in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Harwoods family. Let’s get you that dream job!
We think you need these skills to ace Head of Business- Audi
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Business role. Highlight your experience in managing teams, achieving sales targets, and any relevant automotive industry knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Portsmouth Audi. Share specific examples of your leadership style and how you've driven customer satisfaction in previous roles.
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use numbers and metrics where possible to demonstrate how you've positively impacted sales and customer loyalty in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family at Harwoods!
How to prepare for a job interview at Harwoods Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to the automotive industry. Be ready to discuss how you've previously met or exceeded sales targets and customer satisfaction metrics. This shows you understand the business's goals and can contribute effectively.
✨Showcase Leadership Skills
Prepare examples of how you've led teams in the past, especially in a customer service-driven environment. Highlight your experience in coaching and developing staff, as well as how you’ve communicated objectives clearly to ensure everyone is on the same page.
✨Understand the Brand
Familiarise yourself with Audi’s brand values and customer service standards. Be prepared to discuss how you would maintain these standards and implement manufacturer guidelines, showing that you can align with their expectations and enhance brand loyalty.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future business plans. This not only demonstrates your interest in the role but also gives you insight into whether the company aligns with your values and career goals.
