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- Tasks: Welcome customers, manage calls, and keep the reception area tidy.
- Company: Join a family-owned automotive group with a strong team spirit.
- Benefits: Enjoy a supportive work environment and opportunities for personal growth.
- Why this job: Be the face of our company and create memorable experiences for visitors.
- Qualifications: Smart appearance, IT skills, and a knack for organisation.
- Other info: Work Monday to Friday in a dynamic and engaging atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
JOB PURPOSE
The role of the Head Receptionist is to ensure customers and visitors receive an immediate welcome. Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.
KEY RESPONSIBILITIES
- Ensure reception area is staffed and kept tidy at all times.
- Direct customers towards the seating area and offer refreshments while they are waiting.
- Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer refreshments stocked up at all times.
- Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
- Correctly process all outgoing post ready for despatch each evening.
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.
Skills & Requirements
- Smart appearance.
- Competency in numeracy, literacy and IT.
Desirable
- Relevant previous job history.
Hours: Monday - Friday 8am - 6pm
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement.
- We Treasure our people and our customers
- We challenge ourselves to grow & improve
- We grab responsibility
- We run in the same direction as one team
- We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing various brand partners. We operate across 5 counties in the South East of England. With a high colleague engagement score, Harwoods Group has a real differentiator with our industry leading people development programme.
Skills for the job
- IT Literacy
- Numeracy
- Organisational Skills
- Smart Appearance
Head Receptionist in Crawley employer: Harwoods Ltd
Contact Detail:
Harwoods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in Crawley
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Harwoods Group's values and culture. When you walk in for that interview, show us you’re not just another candidate – demonstrate how you align with our mission to provide an industry-leading customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Think about how you can showcase your organisational skills and smart appearance, as these are key for the Head Receptionist role. Confidence is key!
✨Tip Number 3
Don’t forget to prepare some questions for us! This shows you’re genuinely interested in the role and the company. Ask about our colleague development programmes or how we ensure a tidy reception area – it’ll help you stand out from the crowd.
✨Tip Number 4
Finally, apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re keen on being part of the Harwoods family. We can’t wait to see what you bring to the table!
We think you need these skills to ace Head Receptionist in Crawley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Head Receptionist where customer interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture.
How to prepare for a job interview at Harwoods Ltd
✨Dress to Impress
First impressions matter, especially for a Head Receptionist role. Make sure you arrive in smart attire that reflects the professional environment of the Harwoods Group. A polished appearance shows you take the role seriously and understand the importance of representing the company well.
✨Know the Company Inside Out
Before your interview, do some research on the Harwoods Group and its values. Familiarise yourself with their brand partners and the services they offer. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission.
✨Practice Your Communication Skills
As a Head Receptionist, you'll be the first point of contact for customers and visitors. Practice clear and confident communication, both verbal and non-verbal. Consider role-playing common scenarios, like answering calls or greeting guests, to showcase your ability to handle various situations smoothly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the company's approach to customer service. This shows you're engaged and eager to contribute to the team, plus it gives you valuable insights into whether this is the right fit for you.
