At a Glance
- Tasks: Make and receive calls, manage bookings, and provide excellent customer service.
- Company: Join Harwoods Group, a top automotive dealer with a family-owned vibe since 1931.
- Benefits: Earn up to £29,000 with uncapped bonuses and enjoy great company perks.
- Other info: Work in a supportive environment with a strong focus on colleague development.
- Why this job: Be part of a fun, energetic team focused on growth and customer satisfaction.
- Qualifications: Smart appearance, good IT skills, and a friendly telephone manner are essential.
The predicted salary is between 25000 - 29000 € per year.
Up to £25,690.00 dependent on experience + bonus - Realistic OTE £29,000.00 Uncapped + great company benefits.
Top performing advisors in the business are earning over £32,000 in this role!
Week one: Monday – Friday: 08:00 – 17:00
Week two: 09:00 - 18:00
1 Saturday in 3: 08:00 – 13:00
The Role Of The Call Centre Executive Is To:
- Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers.
Person Specification:
- Proof of Right to Work in the UK.
Desirable
- Call centre/vehicle service department experience.
Essential
- Smart appearance.
- Competency in numeracy, literacy and IT.
- Excellent telephone manner.
- Resilience.
- Understanding of basic vehicle design and function.
- Manage outbound/inbound calls promptly, efficiently and professionally. The nature of these calls will include:
- Service, MOT, repair and maintenance bookings for customer vehicles.
- Price enquiries.
- General enquiries relating to vehicles and repair histories.
- VHC follow-up calls.
- Customer service enquiries and complaints.
- Telemarking campaigns.
- Accurately record and communicate customer work instructions and seek out opportunities to sell and appropriately advise customers of further services offered by the Group.
- Participate in projects as and when required or as directed by management.
- Enhance the relationship between customers and each brand/department within the business.
- Maintain and update the company database as necessary to ensure high levels of quality/accurate data capture.
Harwoods Group Is a Values Led, Family Owned Automotive Retail Group That Was Founded In 1931. Our Values Are Lived And Breathed By All Of Our Colleagues To Enable Industry Leading Customer Experience And Colleague Engagement, As Detailed Below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN
We operate across 5 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a High Colleague Engagement Score Of 72%, Harwoods Group Has a Real Differentiator With Our Industry Leading People Development Programme, Including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk
Skills for the job
ITLiteracyNumeracyTelephone Skills #J-18808-Ljbffr
Call Centre Executive in Pulborough employer: Harwoods Ltd
Harwoods Group is an exceptional employer, offering a vibrant work culture that prioritises colleague engagement and development. With competitive salaries, uncapped bonuses, and a commitment to personal growth through our industry-leading development programmes, we ensure that our Call Centre Executives thrive in a supportive environment. Located across the picturesque South East of England, our family-owned automotive retail group fosters a sense of community and teamwork, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Executive in Pulborough
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the brands that Harwoods Group represents. Understanding basic vehicle design and function can give you an edge during interviews and help you connect better with customers.
✨Tip Number 2
Practice your telephone skills by role-playing common call scenarios. This will help you develop a confident and professional telephone manner, which is essential for handling both inbound and outbound calls effectively.
✨Tip Number 3
Showcase your resilience by preparing examples of how you've handled challenging customer interactions in the past. This will demonstrate your ability to maintain professionalism under pressure, a key trait for a Call Centre Executive.
✨Tip Number 4
Engage with the company's values and culture. Research Harwoods Group's commitment to colleague engagement and customer experience, and be ready to discuss how you align with these values during your interview.
We think you need these skills to ace Call Centre Executive in Pulborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any call centre or customer service roles. Emphasise your telephone skills and any achievements in sales or customer satisfaction.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as resilience and excellent communication abilities.
Highlight Relevant Skills:In your application, clearly outline your competencies in numeracy, literacy, and IT. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Showcase Your Understanding of the Industry:If you have knowledge of vehicle design and function, mention it in your application. This can set you apart from other candidates and demonstrate your genuine interest in the automotive sector.
How to prepare for a job interview at Harwoods Ltd
✨Showcase Your Communication Skills
As a Call Centre Executive, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common scenarios you might encounter on the job, such as handling customer inquiries or complaints.
✨Research the Company
Familiarise yourself with Harwoods Group and its values. Understanding their commitment to customer experience and colleague engagement will help you align your answers with their expectations. Mention specific brands they represent to show your interest.
✨Prepare for Role-Specific Questions
Expect questions related to call handling, sales techniques, and customer service scenarios. Prepare examples from your past experiences that highlight your resilience and problem-solving skills, especially in a call centre environment.
✨Dress Smartly and Be Professional
First impressions matter! Dress smartly for your interview to reflect the professional image expected in a call centre role. A polished appearance can set a positive tone and show that you take the opportunity seriously.
