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- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Join Harwoods Group, a family-owned automotive retailer with a strong team culture.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days leave, and a company pension.
- Why this job: Be part of a dynamic team that values growth, responsibility, and fun.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Service Advisor benefits package at Portsmouth Audi:
- Annual bonus potential of £9,600
- 25 days annual leave + Bank Holidays
- Company pension scheme
- Employee referral programme
Working Pattern and applicable rotas:
- Monday-Friday 8.00am-6.00pm
- 1 in 3 Saturdays 8.00am-12.30pm (paid as overtime)
JOB PURPOSE
The role of the Service Advisor is to:
- Provide our customers with a warm, inviting and streamlined experience.
- Build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
- Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.
Skills & Requirements
- Ability to excel in a team-based environment and achieve common goals.
Experience
The Harwoods Way:
- Harwoods Group is a values led, family owned automotive retail group that was founded in 1931.
- Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement.
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN.
We operate across 5 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk.
Service Advisor in Portsmouth employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Portsmouth
✨Tip Number 1
Get to know the company! Research Portsmouth Audi and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build strong relationships with customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Harwoods team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor in Portsmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we value a friendly smile just as much as skills!
Tailor Your Application: Make sure to tailor your application specifically for the Service Advisor role. Highlight your customer service experience and any relevant skills that align with our values. This shows us you’re genuinely interested in joining our team at Harwoods.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points if necessary to make your key achievements stand out – we love efficiency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of the Harwoods family!
How to prepare for a job interview at Harwoods Group
✨Know the Company Inside Out
Before your interview, take some time to research Harwoods Group. Understand their values, the brands they represent, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to demonstrate how you can maintain a warm and inviting atmosphere while managing information flow between customers and the workshop.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Service Advisor, such as dealing with a dissatisfied customer or explaining complex vehicle repairs. Practise your responses to these situations, focusing on how you would ensure customer satisfaction and uphold brand standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.