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- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Join Five Oaks Audi, a leading name in the automotive industry.
- Benefits: Enjoy a competitive salary, annual bonus, and generous leave.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the friendly face that keeps customers coming back for more.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Service Advisor benefits package at Five Oaks Audi:
- Annual bonus potential of £9,600
- 25 days annual leave + Bank Holidays
- Company pension scheme
- Employee referral programme
Working Pattern and applicable rotas:
- Monday-Friday 8am-6pm
- 1 in 3 Saturdays 9am-1pm (paid as overtime)
Job Purpose:
The role of the Service Advisor is to:
- Provide customers with a warm, inviting and streamlined experience.
- Build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet brand standards.
- Highly value organisational, communication and time management skills along with a friendly smile.
Key Responsibilities:
- Provide exceptional levels of customer service and ownership throughout customer’s experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.
Skills & Requirements:
- Ability to excel in a team-based environment and achieve common goals.
Service Advisor in Horsham employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Horsham
✨Tip Number 1
Get to know the company! Research Five Oaks Audi and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build strong relationships with customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle customer queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Five Oaks Audi team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Horsham
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in providing exceptional customer service. We want to see how you've built strong relationships and handled customer queries efficiently.
Be Organised and Clear: Since the role requires excellent organisational skills, structure your application clearly. Use bullet points or headings to make it easy for us to see your relevant experience and skills at a glance.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Harwoods Group
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to create a warm and inviting experience.
✨Practice Makes Perfect
Rehearse common interview questions related to communication, time management, and teamwork. You might be asked how you handle customer queries or manage your time effectively. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the company culture, training opportunities, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position.