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- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Join the dynamic team at Portsmouth Audi, a leader in automotive excellence.
- Benefits: Enjoy a competitive salary, annual bonus, generous leave, and a pension scheme.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Be the friendly face that enhances customer experiences and builds lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Service Advisor benefits package at Portsmouth Audi:
- Annual bonus potential of £9,600
- 25 days annual leave + Bank Holidays
- Company pension scheme
- Employee referral programme
Working Pattern and applicable rotas:
- Monday-Friday 8.00am-6.00pm
- 1 in 3 Saturdays 8.00am-12.30pm (paid as overtime)
Job Purpose:
The role of the Service Advisor is to:
- Provide our customers with a warm, inviting and streamlined experience.
- Build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
Key Responsibilities:
- Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.
Skills & Requirements:
- Ability to excel in a team-based environment and achieve common goals.
Locations
Service Advisor in Hampshire, Portsmouth employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and how you can create that warm, inviting experience they’re after.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in joining us at Harwoods and makes it easier for us to spot your application. Plus, we love seeing familiar names pop up!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Reiterate your excitement about the role and remind them of how you can contribute to their team’s success.
We think you need these skills to ace Service Advisor in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the customer service skills we value.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role. Highlight your experience in customer service and any relevant skills that align with our job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Harwoods Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the key responsibilities and skills required, such as customer service excellence and effective communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Service Advisor, building strong relationships with customers is crucial. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. Highlight your ability to create a warm and inviting atmosphere, as this aligns perfectly with what the company values.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, time management, and teamwork. Think about how you would handle difficult customers or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.