At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer satisfaction.
- Company: Join the prestigious Audi brand in Portsmouth.
- Benefits: Competitive salary, bonus plan, company car, and generous leave.
- Other info: Exciting opportunity for career growth in a vibrant automotive environment.
- Why this job: Shape the future of Audi while making a real impact on customer experience.
- Qualifications: Strong leadership skills and a solid understanding of sales operations.
The predicted salary is between 60000 - 80000 € per year.
Competitive basic and bonus plan
25 days annual leave + Bank Holidays
CBS – Company car
Company pension scheme
Employee referral programme
Job Purpose
The role of the Head of Business is to effectively manage the resources within the business to achieve the required objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels.
Department / Location
Site – Portsmouth Audi
Reporting
Reports to: Brand Director
Direct Reports: Sales and Aftersales Managers
Key Responsibilities
- Develop a customer‑service driven environment and culture through regular communication, team building and coaching with managers and employees of the business.
- Understand manufacturer mystery‑shopping criteria and apply this knowledge.
- Communicate and maintain customer service standards and measurements in line with the brand requirements; achieve balanced scorecard targets.
- Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated by the staff.
- Recruit department managers in line with organisational requirements.
- Agree objectives and work standards with department managers and review their performance on a regular basis.
- Develop and monitor the business plan for all sales areas with senior managers and the manufacturer to meet business objectives, profit margins and market penetration; liaise regularly with manufacturer representatives and company senior managers to review key performance indicators.
- Ensure the business adheres to current UK legislation and that manufacturer operating standards, policies, procedures and financial controls are regularly reviewed to maximise performance.
- Formulate and agree marketing activities and budgets to create and maintain brand awareness.
- Ensure all staff are aware of Health and Safety requirements and regularly review with department managers to comply with regulations.
Skills & Requirements
Good understanding of sales and aftersales operations.
Locations
Head of Business- Audi in Hampshire, Portsmouth employer: Harwoods Group
At Portsmouth Audi, we pride ourselves on being an exceptional employer, offering a competitive salary and bonus structure alongside generous benefits such as 25 days of annual leave plus bank holidays, a company car, and a robust pension scheme. Our work culture fosters collaboration and growth, with a strong emphasis on employee satisfaction and development, ensuring that our team members thrive in a customer-service driven environment while achieving their professional goals.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business- Audi in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Audi. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Audi's values and recent news. We want you to show that you're not just another candidate; you’re genuinely interested in their mission and culture.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully managed teams or improved customer satisfaction. We need to see how you can bring that experience to the Head of Business role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Business- Audi in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Business role. Highlight your experience in managing sales and aftersales operations, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Portsmouth Audi. Share specific examples of how you've developed customer-service driven environments and achieved business objectives in the past.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you've successfully communicated vision and objectives to your teams. We’re looking for someone who can inspire and motivate others, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Harwoods Group
✨Know Your Numbers
As the Head of Business, you'll need to demonstrate a solid understanding of sales volumes and profitability. Brush up on key performance indicators relevant to the automotive industry and be ready to discuss how you've achieved or exceeded these in your previous roles.
✨Showcase Leadership Skills
This role requires clear leadership and communication. Prepare examples of how you've successfully led teams, developed a customer-service driven culture, and coached managers. Think about specific situations where your leadership made a difference.
✨Understand the Brand
Familiarise yourself with Audi's brand values and customer service standards. Be prepared to discuss how you would maintain these standards and improve customer satisfaction. Showing that you understand the brand will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios related to sales operations, team dynamics, or customer service issues, and prepare structured responses that highlight your strategic thinking and decision-making abilities.
