Service Advisor in Crawley

Service Advisor benefits package at Crawley Audi:

• Annual bonus potential of £9,600
• 25 days annual leave + Bank Holidays
• Company pension scheme
• Employee referral programme

Working Pattern and applicable rotas:

• Monday-Friday 8am-6pm
• 1 in 3 Saturdays 9am-1pm (paid as overtime)

Job Purpose:

The role of the Service Advisor is to:

• Provide our customers with a warm, inviting and streamlined experience.
• Build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
• Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
• Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.

Key Responsibilities:

• Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
• Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
• Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
• Confidently establish an understanding agreement with the customer of the work to be carried out.
• Accurately maintain the service department loading system in line with workshop capacity.
• Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Understand and adhere to manufacturer service requirements.
• Maintain safe working practices and abide by high standards of the business.
• Take on additional responsibilities as required by the business.

Skills & Requirements:

• Ability to excel in a team‑based environment and achieve common goals.

The Harwoods Way:

Since 1931, Harwoods Group has been a family‑owned, values‑led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people. At Harwoods, our values shape who we are and how we work:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work

We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire. Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do. As a family‑run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one‑to‑ones to succession planning and colleague recognition. If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.

We demand the best for our colleagues and our customers, and look forward to your application at recruitment@harwoods.co.uk.