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- Tasks: Lead the aftersales team to achieve service and parts goals while ensuring customer satisfaction.
- Company: Crawley Audi, a dynamic and innovative automotive company.
- Benefits: Competitive salary, bonus plan, company car, and generous leave.
- Why this job: Join a passionate team and make a real impact in the automotive industry.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Aftersales Manager benefits package at Crawley Audi:
- Competitive basic and bonus plan
- Over achievement bonus
- 25 days annual leave + Bank Holidays
- CBS - Company car
- Company pension scheme
- Employee referral programme
JOB PURPOSE
The role of the Aftersales Manager is to achieve parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles. Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Reports to: Head of Business
KEY RESPONSIBILITIES
- Maintain standards of performance of the Service and Parts teams through effective coaching and performance management.
- Recruit and select team members in line with organisational requirements.
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
- Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
SKILLS & REQUIREMENTS
- Good organisational and planning skills.
- Energy and enthusiasm.
- A full understanding of all departments and KPI’s.
Aftersales Manager- Audi in Crawley employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager- Audi in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees at Crawley Audi on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Audi's aftersales strategies and think about how your skills can help achieve their goals. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. Mention something specific from your chat to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager- Audi in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams, achieving sales targets, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our goals at Crawley Audi. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you've met or exceeded targets. We’re all about results, so let us know what you’ve accomplished!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Harwoods Group
✨Know Your Stuff
Make sure you understand the role of an Aftersales Manager inside out. Familiarise yourself with key performance indicators (KPIs) and how they relate to parts and service volumes. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Since the role involves motivating and developing a team, be prepared to share examples of how you've successfully led teams in the past. Think about specific situations where your coaching made a difference, and be ready to discuss your approach to performance management.
✨Customer Satisfaction is Key
Demonstrate your understanding of customer service standards and how they impact business success. Prepare to discuss strategies you've used to maintain high levels of customer satisfaction and how you would ensure adherence to these standards in the new role.
✨Be Ready to Discuss Market Trends
Stay updated on current market trends and competitor activities in the automotive industry. Be prepared to talk about how you would develop and implement marketing campaigns that are relevant and targeted, showcasing your ability to maximise commercial opportunities.