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- Tasks: Make and receive calls, manage bookings, and provide excellent customer service.
- Company: Join Harwoods Group, a top automotive dealer with a family-owned vibe since 1931.
- Benefits: Earn up to £29,000 with uncapped bonuses and enjoy great company perks.
- Why this job: Be part of a fun, energetic team focused on growth and customer satisfaction.
- Qualifications: Right to work in the UK, good communication skills, and a smart appearance required.
- Other info: Work in a supportive environment with a strong focus on colleague development.
The predicted salary is between 25690 - 29000 £ per year.
Up to £25,690.00 dependent on experience + bonus – Realistic OTE £29,000.00 Uncapped + great company benefits.
Top performing advisors in the business are earning over £32,000 in this role!
Week one: Monday – Friday: 08:00 – 17:00
Week two: 09:00 – 18:00
1 Saturday in 3: 08:00 – 13:00
The role of the Call Centre Executive is to:
- Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers.
Person Specification:
- Proof of Right to Work in the UK.
Experience
Skills & Knowledge
- Smart appearance.
- Competency in numeracy, literacy and IT.
- Excellent telephone manner.
- Resilience.
- Understanding of basic vehicle design and function.
Key Responsibilities:
- Manage outbound/inbound calls promptly, efficiently and professionally. The nature of these calls will include:
- Service, MOT, repair and maintenance bookings for customer vehicles.
- General enquiries relating to vehicles and repair histories.
- VHC follow-up calls.
- Customer service enquiries and complaints.
- Accurately record and communicate customer work instructions and seek out opportunities to sell and appropriately advise customers of further services offered by the Group.
- Participate in projects as and when required or as directed by management.
- Enhance the relationship between customers and each brand/department within the business.
- Maintain and update the company database as necessary to ensure high levels of quality/accurate data capture.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN
We operate across 5 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk
Can\’t see the role? Have any questions? Contact Us!
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Call Centre Executive employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Executive
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the brands Harwoods represents. Understanding vehicle design and function will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your telephone manner by role-playing common customer scenarios with a friend or family member. This will help you sound professional and approachable during real calls, which is crucial for a Call Centre Executive.
✨Tip Number 3
Showcase your resilience by preparing for potential challenges in customer interactions. Think of examples from past experiences where you successfully handled difficult situations, as this will demonstrate your ability to manage complaints effectively.
✨Tip Number 4
Research Harwoods Group's values and culture. Be ready to discuss how you align with their commitment to teamwork, responsibility, and customer service during any interviews or discussions.
We think you need these skills to ace Call Centre Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Call Centre Executive role. Emphasise your telephone manner, customer service experience, and any previous sales roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Harwoods Group and how your values align with theirs.
Highlight Relevant Skills: In your application, clearly outline your competencies in numeracy, literacy, and IT. Provide examples of how you've used these skills in past roles, especially in customer service or sales.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harwoods Group
✨Showcase Your Communication Skills
As a Call Centre Executive, your telephone manner is crucial. Practice speaking clearly and confidently, and be prepared to demonstrate your ability to handle customer enquiries effectively during the interview.
✨Understand the Company Values
Familiarise yourself with Harwoods Group's values and mission. Be ready to discuss how you align with their commitment to customer experience and colleague engagement, as this will show your genuine interest in the role.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might encounter in the role, such as handling complaints or making sales calls. Prepare examples from your past experiences that highlight your problem-solving skills and resilience.
✨Demonstrate Your IT Competency
Since the role requires competency in IT, be prepared to discuss your experience with relevant software or systems. If possible, mention any specific tools you've used in previous roles that could be beneficial in this position.