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- Tasks: Deliver exceptional customer service and manage communication between customers and the workshop.
- Company: Join Harwoods, a family-owned automotive group with a strong focus on values and teamwork.
- Benefits: Enjoy competitive pay, overtime options, and a supportive work environment.
- Why this job: Be part of a dynamic team that values growth, responsibility, and fun in the workplace.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Great career development opportunities in a top automotive dealer group.
The predicted salary is between 24000 - 36000 £ per year.
Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles. Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards. Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
KEY RESPONSIBILITIES
- Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
- Ensure a close relationship with workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide by high standards of the business.
- Take on additional responsibilities as required by the business.
Skills & Requirements
- Full UK driving licence.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.
- Relevant experience in a customer facing role delivering excellent service.
Hours: Mon - Fri 8am - 6pm. Saturday 8.30am - 1pm rota 1/6 paid as overtime or time off in lieu.
Service Advisor in Brighton employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Harwoods' values and think about how you can align with them. Show us that you treasure people and are ready to grab responsibility.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build strong relationships with customers. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any customer queries.
✨Tip Number 3
Be prepared to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks efficiently. We want to see how you can keep everything running smoothly in a busy service environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in Brighton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to create a warm and inviting experience for customers, just like we do at Harwoods.
Be Organised and Efficient: Since the role requires strong organisational skills, give examples of how you've managed multiple tasks or projects effectively. We love seeing candidates who can juggle responsibilities while maintaining high standards!
Communicate Clearly: Effective communication is key in this role. Use your application to demonstrate how you've successfully communicated with customers and team members in the past. We appreciate clarity and confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Harwoods Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to create a warm and inviting experience.
✨Communicate Clearly
Effective communication is key for a Service Advisor. During the interview, practice clear and concise answers. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will showcase your organisational skills and ability to manage information flow, which are crucial for the role.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly for the interview. A professional appearance not only reflects your respect for the opportunity but also aligns with the brand standards of Harwoods. Pair your outfit with a friendly smile to convey your approachable nature.
