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- Tasks: Welcome customers, manage calls, and keep the reception area tidy.
- Company: Join a family-owned automotive group with a strong team spirit.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Be the friendly face of our brand and make a difference every day.
- Qualifications: Good communication skills and basic IT knowledge required.
- Other info: Enjoy a fun workplace culture with a focus on colleague development.
The predicted salary is between 30000 - 42000 £ per year.
The role of the Receptionist / Host is to:
- Ensure customers and visitors receive an immediate welcome.
- Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.
KEY RESPONSIBILITIES
- Ensure reception area is staffed and kept tidy at all times.
- Direct customers towards the seating area and offer refreshments while they are waiting.
- Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
- Correctly process all outgoing post ready for despatch each evening.
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.
Skills & Requirements
- Competency in numeracy, literacy and IT.
Experience Hours: Mon - Fri 8am - 5pm or 9am - 6pm
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement.
- We Treasure our people and our customers
- We challenge ourselves to grow & improve
- We grab responsibility
- We run in the same direction as one team
- We inject energy and fun into our work
We are a top 30 automotive dealer group, representing various brand partners and operate across 5 counties in the South East of England. With a high colleague engagement score, Harwoods Group has a real differentiator with our industry leading people development programme.
Showroom Host (Full Time) in Basingstoke employer: Harwoods Group
Contact Detail:
Harwoods Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host (Full Time) in Basingstoke
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Harwoods Group's values and culture. When you walk into that interview, show us you’re not just another candidate but someone who truly gets what we stand for.
✨Tip Number 2
Practice your greeting! As a Showroom Host, you'll be the face of the company. Nail that first impression by rehearsing how you’ll welcome customers and handle calls. Confidence is key, so get comfortable with your lines.
✨Tip Number 3
Be ready to showcase your organisational skills. We want to see how you’d manage the reception area and keep everything running smoothly. Think of examples from your past experiences where you’ve juggled multiple tasks successfully.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us you’re genuinely interested in the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Showroom Host (Full Time) in Basingstoke
Some tips for your application 🫡
Be Welcoming in Your Application: Just like the role, your application should give off a warm vibe. Start with a friendly introduction that shows us you’re excited about the opportunity to be a Showroom Host.
Show Off Your Communication Skills: Since you'll be handling calls and visitors, make sure your written communication is clear and professional. Use proper grammar and structure to reflect how you'd interact with customers.
Highlight Relevant Experience: If you've worked in customer service or a similar role before, let us know! Share specific examples of how you’ve made customers feel welcome and handled inquiries efficiently.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Harwoods Group
✨Make a Great First Impression
As a Showroom Host, your role is all about welcoming customers. So, when you walk into the interview, greet everyone with a warm smile and a friendly hello. This sets a positive tone and shows that you understand the importance of first impressions.
✨Know the Company Values
Harwoods Group prides itself on its values, like teamwork and responsibility. Familiarise yourself with these values and think of examples from your past experiences that demonstrate how you embody them. This will show that you're not just looking for a job, but that you align with their culture.
✨Practice Your Communication Skills
Since you'll be handling calls and directing visitors, strong communication skills are key. Prepare for common interview questions and practice articulating your thoughts clearly. You might even want to role-play with a friend to get comfortable with speaking on the spot.
✨Show Your Organisational Skills
The role requires keeping the reception area tidy and managing multiple tasks. Bring along examples of how you've successfully organised events or managed busy situations in the past. This will highlight your ability to handle the responsibilities of the position effectively.
